GIGAswitch/IP Version 2.0.1-D Release Notes
Submitting a Problem Report

When you submit a problem report, it will speed up the resolution of your problem if you include the following information from the IP Switch with the problem:

• The home page
• The configuration summary
• The event log
• The routing table

You can gather the information in the following way:

1. Enter the IP address or node name of the IP Switch in the location area of your web browser.


2. Press Enter.


3. Pull down the File menu of your web browser.


4. Click Save As.


5. Save the file as homepage.htm.


6. Click on the clearVISN IP Switch Manager home page.


7. Click the Show Configuration Summary link.


8. Pull down the File menu of your web browser


9. Click Save As.


10. Save the file as confsumm.htm.


11. Click on the clearVISN IP Switch Manager home page.


12. Click .


13. Click Events.


14. Pull down the File menu of your web browser


15. Click Save As.


16. Save the file as eventlog.htm.


17. Click on the clearVISN IP Switch Manager home page.


18. Click .


19. Click Diag.


20. Click the Routing Table link.


21. Pull down the File menu of your web browser


22. Click Save As.


23. Save the file as routetab.htm.


24. Click on the clearVISN IP Switch Manager home page.


25. Provide the four files (homepage.htm, confsumm.htm, eventlog.htm, and routetab.htm), with a message describing the problem to either your DIGITAL Multivendor Customer Service representative or to your DIGITAL authorized value-added reseller (VAR) or distributor.

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