Software Product Description ___________________________________________________________________ PRODUCT NAME: POLYCENTER Fault Diagnostic Package, Version 1.4 SPD (formerly DECmcc Fault Diagnostic Pack- 39.72.02 age) INTRODUCTION POLYCENTER Fault Diagnostic Package is one of several packages of POLYCENTER Management Modules that can be used in conjunction with a prepackaged POLYCENTER Product Family Management System. The POLYCENTER Module Packages provide management functions and protocol support for generic and specific network and system-managed object environments. POLYCENTER Module Packages can be installed on a POLYCENTER Framework and used individually or in combination with one another. The manage- ment services provided by a newly installed module or module package are enrolled as part of the POLYCENTER Framework Software and are available to management services already installed. POLYCENTER Framework software is the minimum prerequisite software product for POLYCENTER Management Module Packages such as the Fault Diagnostic Package. The Fault Diagnostic Package can also be installed on a POLYCENTER Network Manager 200 and is available in OpenVMS VAX and RISC/ULTRIX versions. Refer to the POLYCENTER Management Services Software Product Descrip- tion (SPD 37.20.xx) for a list of the POLYCENTER products and module packages and a description of their relationship to each other. DIGITAL January 1995 AE-PUBRD-TE POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) DESCRIPTION The POLYCENTER Fault Diagnostic Package is a troubleshooting tool de- signed to simplify the process of isolating and quickly resolving some of the most frequently occurring TCP/IP network problems, minimizing down-time and maximizing network efficiency. It uses common UNIX Util- ities and Bourne Shell scripts to retrieve information about a TCP/IP network. The POLYCENTER Fault Diagnostic Package is comprised of ten diagnos- tic routines, a load check utility, a path trace utility, and a ping utility. The diagnostic routines are: o Diagnose host_unknown o Diagnose host_unreachable o Diagnose inetdaemon o Diagnose network_unreachable o Diagnose nfs_problem o Diagnose rcp_denied o Diagnose rlogin_denied o Diagnose rsh_denied o Diagnose telnet_refused o Diagnose telnet_timeout These routines are designed to help users isolate network faults such as component failures, improperly set parameters, and improper file protections. When a diagnostic routine is executed, the Fault Diag- nostic software determines the tests to execute. After the tests are executed, it produces a report containing test results and the rec- ommended actions an operator should take to troubleshoot or repair the problem. 2 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) The POLYCENTER Fault Diagnostic Package can diagnose problems between the station on which POLYCENTER resides and a remote host, or between two hosts that are remote from the POLYCENTER station (i.e., the POLY- CENTER station resides on a third host which is not involved in the reported problem). 3 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) HARDWARE REQUIREMENTS Processors Supported OpenVMS-based Processors: VAX: VAXft Model 410, VAXft Model 610, VAXft Model 612 VAX 4000 Model 300, VAX 4000 Model 400, VAX 4000 Model 500, VAX 4000 Model 600 VAX 4000 Model 700 VAX 6000 Model 400 Series, VAX 6000 Model 500 Series, VAX 6000 Model 600 Series VAX 7000 Model 600 Series VAX 8200, VAX 8250, VAX 8600, VAX 8650, VAX 8700, VAX 8800, VAX 8810, VAX 8820, VAX 8830, VAX 8840 VAX 9000 Model 110, VAX 9000 Model 210, VAX 9000 Model 300 Series, VAX 9000 Model 400 Series MicroVAX: MicroVAX 3300, MicroVAX 3400, MicroVAX 3500, MicroVAX 3600, 4 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) MicroVAX 3800, MicroVAX 3900 VAXstation: VAXstation 3200, VAXstation 3500, VAXstation 3520, VAXstation 3540 VAXstation 4000 Model 60, VAXstation 4000 Model 90, VAXstation 4000 Model 90A VAXserver: VAXserver 3400, VAXserver 3500, VAXserver 3600, VAXserver 3602, VAXserver 3800, VAXserver 3900 VAXserver 4000 Model 300, VAXserver 4000 Model 500 VAXserver 4000 Model 600 VAXserver 4000 Model 700 VAXserver 6000 Model 410, VAXserver 6000 Model 420, VAXserver 6000 Model 510, VAXserver 6000 Model 520, VAXserver 6000 Model 610, VAXserver 6000 Model 620, VAXserver 6000 Model 630 ULTRIX-based Processors: RISC: DECstation: DECstation 5000 Model 120/125/133/150 CX, DECstation 5000 Model 120/125/133/150 HX, DECstation 5000 Model 120/125/133/150 MX, DECstation 5000 Model 120/125/133/150 PX, DECstation 5000 Model 120/125/133/150 TX, 5 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) DECstation 5000 Model 120/125/133/150 PXG, DECstation 5000 Model 120/125/133/150 PXG+, DECstation 5000 Model 120/125/133/150 PXG Turbo, DECstation 5000 Model 120/125/133/150 PXG Turbo+ DECstation 5000 Model 200 CX, DECstation 5000 Model 200 HX, DECstation 5000 Model 200 MX, DECstation 5000 Model 200 PX, DECstation 5000 Model 200 TX, DECstation 5000 Model 200 PXG, DECstation 5000 Model 200 PXG+, DECstation 5000 Model 200 PXG Turbo, DECstation 5000 Model 200 PXG Turbo+ DECstation 5000 Model 240/260 HX, DECstation 5000 Model 240/260 MX, DECstation 5000 Model 240/260 TX, DECstation 5000 Model 240/260 PXG+, DECstation 5000 Model 240/260 PXG Turbo+ DECsystem: DECsystem 5000 Model 200, DECsystem 5000 Model 240, DECsystem 5100, DECsystem 5400, DECsystem 5500, DECsystem 5810, DECsystem 5900 Processors Not Supported MicroVAX I, MicroVAX II, MicroVAX 2000 MicroVAX 3100 Model 10/10E, MicroVAX 3100 Model 20/20E MicroVAX 3100 Model 30 MicroVAX 3100 Model 40 MicroVAX 3100 Model 80 6 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) MicroVAX 3100 Model 90 VAXstation I, VAXstation II, VAXstation 2000 VAXstation 3100 Model 30, VAXstation 3100 Model 38, VAXstation 3100 Model 40, VAXstation 3100 Model 48, VAXstation 3100 Model 76 VAX-11/725, VAX-11/730, VAX-11/750, VAX-11/780, VAX-11/782, VAX-11/785 VAX 4000 Model 60, VAX 4000 Model 90, VAX 4000 Model 100, VAX 4000 Model 200, VAX 4000 VLC VAX 6000 Model 200 Series, VAX 6000 Model 300 Series VAX 8300, VAX 8350, VAX 8500, VAX 8530, VAX 8550, VAX 10000 Model 600 Series VAXstation 8000 VAXft Model 110, VAXft Model 310 VAXserver 6000 Model 210, VAXserver 6000 Model 220, VAXserver 6000 310, VAXserver 6000 Model 320 VAXserver 3100, VAXserver 3300, VAXserver 4000 Model 200 Personal DECstation 5000 Model 20/25 MX, Personal DECstation 5000 Model 20/25 HX, Personal DECstation 5000 Model 20/25 TX, Personal DECstation 5000 Model 20/25 PXG+, Personal DECstation 5000 Model 20/25 PXG Turbo +, 7 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) DECsystem 3100, DECsystem Model 25, DECsystem 2100, DECsystem 5820, DECsystem 5830, DECsystem 5840. DECstation 3100, DECstation Model 3100 series. MINIMUM RECOMMENDED CONFIGURATION * For OpenVMS: Processor Capac- 6 SPECmark ity: Memory Required: 32 MB Disk: RZ25 For RISC/ULTRIX: Processor Capac- 16 SPECmark ity: Memory Required: 48 MB Disk: RZ56 Disk * Specific network environments may require larger configurations. Disk Space Requirements (Block Cluster Size = 1): For OpenVMS: Disk space 3,500 blocks on the system disk required for installation and use: 60 blocks on the mcc_common disk 3,560 blocks total For RISC/ULTRIX: 8 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) Disk space 32,000 Kbytes required for installation and use: These counts refer to the disk space required on the system disk. The sizes are approximate; actual sizes may vary depending on the user's system environment, configuration, and software options. OPTIONAL HARDWARE VT1300 and VT2000 Color Terminals are supported. CLUSTER ENVIRONMENT This layered product is fully supported when installed on any valid and licensed VAXcluster* configuration without restrictions. The HARD- WARE REQUIREMENTS section details any special hardware required by this product. * V5.x VAXcluster configurations are fully described in the VAXclus- ter Software Product Description (29.78.xx) and include CI, Eth- ernet, and Mixed Interconnect configurations. IMPORTANT INTEROPERABILITY INFORMATION FOR OPENVMS USERS ONLY Interoperability problems may occur when more than one product con- taining DECthreads is installed on a system. This occurs because some products overwrite the system version of DECthreads. If a product with a different version of DECthreads is installed after POLYCENTER Frame- work, problems may occur. POLYCENTER Framework V1.4 is linked with DECthreads V1.0-422. Later versions of DECthreads have a backwards compatible API. Consequently, no problem should result from having a more recent version of DECthreads on the system. 9 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) Only SSB versions of DECthreads are supported. SOFTWARE REQUIREMENTS FOR OPENVMS For Systems Using Terminals (no DECwindows Motif® interface): o OpenVMS VAX Operating System V5.5-2 to V6.1 o One of the following POLYCENTER software packages: - POLYCENTER Framework V1.4 - POLYCENTER Network Manager 200 V1.4 For Workstations Running DECwindows Motif: o OpenVMS VAX Operating System V5.5-2 to V6.1 o DECwindows Motif V1.1 for OpenVMS V5.5-2 DECwindows Motif V1.2 for OpenVMS V6.1 o One of the following POLYCENTER software packages: - POLYCENTER Framework V1.4 - POLYCENTER Network Manager 200 V1.4 OpenVMS Tailoring For OpenVMS systems, the following OpenVMS classes are required for full functionality of this layered product: o OpenVMS Required Saveset o Network Support o Programming Support o Utilities For more information about OpenVMS classes and tailoring, refer to the OpenVMS Operating System Software Product Description (SPD 25.01.xx) 10 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) SOFTWARE REQUIREMENTS FOR RISC/ULTRIX For Systems Using Terminals (no Motif interface): o ULTRIX Operating System V4.2, V4.3, V4.3A, V4.4 o One of the following POLYCENTER software packages: - POLYCENTER Framework V1.4 - POLYCENTER Network Manager 200 V1.4 For Workstations (both with and without Motif): o ULTRIX Worksystem Software V4.2, V4.3, V4.3A, V4.4 o DECwindows Motif V1.1.3 (for Ultrix V4.2, V4.3, 4.3A) DECwindows Motif V1.2 (for Ultrix V4.4) o One of the following POLYCENTER software packages: - POLYCENTER Framework V1.4 - POLYCENTER Network Manager 200 V1.4 SOFTWARE REQUIREMENTS FOR RISC/ULTRIX For Systems Using Terminals (no Motif interface): o ULTRIX Operating System V4.2, V4.3, V4.3A, V4.4 o One of the following POLYCENTER software packages: - POLYCENTER Framework V1.4 - POLYCENTER Network Manager 200 V1.4 - POLYCENTER Network Manager 400 V2.4 For Workstations (both with and without Motif): o ULTRIX Worksystem Software V4.2, V4.3, V4.3A, V4.4 o DECwindows Motif V1.1.3 (for Ultrix V4.2, V4.3, 4.3A) DECwindows Motif V1.2 (for Ultrix V4.4) 11 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) o One of the following POLYCENTER software packages: - POLYCENTER Framework V1.4 - POLYCENTER Network Manager 200 V1.4 - POLYCENTER Network Manager 400 V2.4 RISC/ULTRIX Subsets The following Subsets are required for this layered product: o UDTBASE42x, UDTINTLRT42x, (ULTRIX 4.2) o UDTBASE43x, UDTINTLRT43x, (ULTRIX 4.3, 4.3A) o UDTBASE44x, UDTINTLRT44x, (ULTRIX 4.4) For more information about ULTRIX Subsets, refer to the ULTRIX Oper- ating System Software Product Description (SPD 26.40.xx). SOFTWARE LICENSING This software is furnished under the licensing provisions of Digital Equipment Corporation's Standard Terms and Conditions. For more in- formation about Digital's licensing terms and policies, please con- tact your local Digital office. License Management Facility: This layered product supports the OpenVMS and RISC/ULTRIX License Man- agement Facility (LMF). License units for this product are allocated on an Unlimited Use ba- sis. Note: To use the POLYCENTER Framework in a Diskless Management System (DMS) environment, the DMS server must be a supported POLYCENTER Frame- work configuration, including a comparable POLYCENTER Framework li- cense. 12 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) For more information on the License Management Facility, refer to the OpenVMS VAX Operating System Software Product Description (SPD 25.01.xx) or the License Management Facility manual of the OpenVMS VAX Operating System documentation set, or to the ULTRIX Operating System Software Product Description (SPD 26.40.xx) or the Guide to Software Licensing in the ULTRIX Operating System documentation set. For more information about Digital's licensing terms and policies, please contact your local Digital office. OPTIONAL SOFTWARE Refer to the Software Product Description for POLYCENTER Framework (formerly known as DECmcc Director) (SPD 32.46.xx) for a complete list of POLYCENTER Modules and other optional software that can be installed on POLYCENTER Framework and used in conjunction with the POLYCENTER Fault Diagnostic Package. GROWTH CONSIDERATIONS The minimum hardware/software requirements for any future version of this product may be different from the requirements for the current version. DISTRIBUTION MEDIA This product is available as part of the OpenVMS VAX and ULTRIX Lay- ered Product Consolidated Distributions on CD-ROM. This product is also available on TK50 Streaming Tape The software documentation for this product is available as part of the OpenVMS VAX Online Documentation Library on CD-ROM. 13 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) ORDERING INFORMATION For OpenVMS VAX: Software Licenses: QL-MDLA9-AA Software Media: QA-MDLAA-H5 Software Documentation: QA-MDLAA-GZ Software Product Services: QT-MDLA*-** For RISC/ULTRIX: Software Licenses: QL-MDMA8-AA Software Media: QA-MDMAA-H5 Software Documentation: QA-MDMAA-GZ Software Product Services: QT-MDMA*-** * Denotes variant fields. For additional information on available li- censes, services, and media, refer to the appropriate price book. SOFTWARE PRODUCT SERVICES A variety of service options are available from Digital. For more in- formation, contact your local Digital office. Network Management Services are also available. These include, but are not restricted to, the following: o Network Management Operations Services o Network Management Planning and Design Services o Network Management Implementation Services o Network Management Training For local availability, please contact your Digital Sales Office. 14 POLYCENTER Fault Diagnostic Package, Version 1.4 SPD 39.72.02 (formerly DECmcc Fault Diagnostic Package) SOFTWARE WARRANTY Warranty for this software product is provided by Digital with the purchase of a license for the product as defined in the Software Warranty Addendum of this SPD. The above information is valid at time of release. Please contact your local Digital office for the most up-to-date information. R UNIX is a registered trademark of UNIX System Laboratories, Inc., a wholly-owned subsidiary of Novell, Inc. [TM] The Digital Logo, CI, DEC, DECmcc, DECstation, DECsystem, Digital, DMS, MicroVAX, OpenVMS, RZ, TK, Ultrix, VAX, VAXcluster, VAXft, VAXserver, VAXstation, and VMS are trade- marks of Digital Equipment Corporation. © 1995 Digital Equipment Corporation. All rights reserved. 15