HP DECprint Supervisor (DCPS) for OpenVMS
System Manager's Guide

Chapter 11
11	Troubleshooting Procedures
11.1	What to Do if a Raw TCP/IP Printer is Not Printing
11.1.1	Job Remains in Starting State for Raw TCP/IP or LAT Queue
11.1.2	Job Remains in Starting State for Raw TCP/IP Queue
11.1.3	Connection Terminations for Raw TCP/IP Queue
11.1.4	NOT_READY Warnings for Unavailable Raw TCP/IP Printer
11.2	What to Do if an LPD Printer is Not Printing
11.2.1	No Output Printed from LPD Job
11.2.2	LPD Queue Stops and Job Put on Hold
11.3	What to Do if a USB Printer Is Not Printing
11.4	What to Do if a PrintServer Printer Is Not Printing
11.5	What to Do if a Serial Printer Is Not Printing
11.5.1	What to Do if a Locally-Connected Serial Printer Will Not Start Printing
11.5.2	What to Do if a Locally-Connected Serial Printer Has Stopped Printing
11.5.3	What to Do if a LAT Printer Is Not Printing
11.5.3.1	How to Determine Which Host Controls the Printer
11.5.3.2	How to Troubleshoot Printer Communications Problems
11.5.3.3	Common LAT Error Messages
11.5.4	How to Eliminate Excess Login Dialog on Serial Printers
11.6	What to Do if Printing Is Slower than Expected
11.7	What to Do if Layup Definition Files Are Not Found
11.8	What to Do if Files Are Printed with Unexpected Results
11.8.1	What to Do if Default Queue Parameters Are Not Effective
11.8.2	What to Do if a File Data Type Is Not Recognized
11.9	Collecting Diagnostic Information
Appendix A
Appendix A	Printing System Management Commands
A.1	Overview of Management Commands
A.2	Use of SET PRINTER with DCPS
Appendix B
Appendix B	Logical Names Used by DCPS
Appendix C
Appendix C	Downloading and Deleting Fonts
Appendix D
Appendix D	DECprint Supervisor (DCPS) and DECprint Printing Services Software (CPS)
D.1	DCPS/CPS Coexistence
D.2	Upgrading from CPS to DCPS
D.3	DCPS$ Prefix
D.4	Startup File Converter
D.5	Eliminating Generic Queues
D.6	Page Scaling
D.7	Layup for PS Level 2 Printers & Layup Fixes
D.8	Layup Options on PRINT Command Line
D.9	Page Sizes
D.10	Selecting Separator Pages from Alternate Tray
D.11	Stopping Unreachable PrintServer
D.12	Overwriting First Line
D.13	Stall Timeouts
D.14	Requeuing a Job
D.15	Reading Stream Files
D.16	Copies Start on New Sheets
D.17	Generic Queues Restarted
D.18	Proprinter Translator
D.19	DCPS and PATHWORKS Libraries
D.20	Printing with Macintosh and PC Files
D.21	Improved Color Function for Colormate PS
D.22	Printing Security Messages
Index
Index
Examples
3-1	Creation of an Execution Queue Entry for a Raw TCP/IP Printer
3-2	Creation of an Execution Queue Entry for a PrintServer Printer
3-3	Creation of an Autostart Queue Entry for a Raw TCP/IP Printer
3-4	Setting Up a Generic Queue
7-1	Search List for Device Control Libraries
8-1	Sample Form Definition, CONFIDENTIAL
Figures
1-1	DCPS Software Components
6-1	A Job Burst Page
6-2	A File Flag Page
Tables
1	DECprint Supervisor Documentation
2-1	DECserver Port Characteristics
2-2	Printer-Required DECserver Port Characteristics
3-1	Parameter Values for Execution Queues
3-2	Raw TCP/IP Port Numbers
3-3	Internal LPD Queue Names
3-4	Supported Printer Product Names
3-5	Parameter Values for Generic Queues
3-6	IVP Files with Different Data Types
5-1	Commands to Display Queues
6-1	Tray Number Values
7-1	Printer Resolution Setup Modules
7-2	Enabling and Disabling DECimage
7-3	DECimage Setup Modules---Combined Parameters
7-4	DECimage Setup Modules---Individual Parameters
8-1	DEFINE /FORM Qualifiers for ANSI Files
10-1	Valid Language Sensing Configurations
10-2	LN15 Configuration Settings
10-3	Tektronix Phaser Configuration Settings
A-1	Printing System Management Commands
A-2	SET PRINTER Qualifier Equivalents for DECprint Supervisor Queues
B-1	DCPS Logical Names