HP OpenVMS Systems

ask the wizard
Content starts here

Help with SSRVEXCEPT crashdump?

» close window

The Question is:

 
Hi Wizard,
Our VAX6420 has crashed three times so far with
similar error.THe error is as follows:
FATAL BUGCHECK KA64A CPU FW REV# 6. COnsole FW
REV# 3.0 XMI NODE # 2.
 
SSRVEXCEPT, UNEXPECTED SYSTEM SERVICE EXCEPTION
       PROCESS NAME     UCXNG AVAILA
       PROCESS ID       00010016
       ERROR PC         8000239E
       ERROR PSL        00000000
                  INTERRUPT PRIORITY LEVEL = 00
                  PREVIOUS MODE = KERNEL
                  CURRENT MODE  = KERNEL
                  FIRST PART DONE CLEAR
STACK POINTERS
KSP 7FFE766C ESP 7FFE9800 SSP 7FFE0800 USP 7FF70790 ISP 801A71F8
 
After this values of general registers and system registers is displayed.
 
System starts its own after writting crash dump.
I shall appreciate any solution to the problem.
Please let me know if any further info is reqd.
in solving this problem
 
Regards,

The Answer is :

 
  Please contact the Compaq Customer Support Center -- the OpenVMS Wizard
  is not in a position to examine crashdumps.
 
  Based solely on three letters in the process name, consider checking the
  version and ECO level of the TCP/IP Services package -- bring the OpenVMS
  VAX system up to the appropriate current revision of the TCP/IP package.
 


  

     
     
answer written or last revised on ( 6-APR-1999 )

     
» close window