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Third-party Support (CA AdviseIT)?

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The Question is:

 
Trying to install "AdviseIT" agent software (ADVISEITAGT v2.2 by Computer
Associates) for OpenVMS.
The machine we are installing on is an AlphaServer 2100 5/250 running
openVMS V7.1.
 
The install keeps aborting/failing with the following error message:
 
%DCL-W-ACTIMAGE, error activating image CALIC$SHR
-CLI-E-IMAGEFNF, image file not found
AP5VMS$DKA0:[SYS0.SYSCOMMON.][SYSLIB]CALIC$SHR.EXE;
%VMSINSTAL-E-INSFAIL, The installation of ADVISEITAGT V2.2 has failed.
 
We can't seem to find this file CALIC$SHR.EXE on any of our cluster systems.
 
Any hints?

The Answer is :

 
  Please do not ask the OpenVMS Wizard questions that involve problems with
  third-party hardware or software -- please contact the third-party support
  organization(s) directly for assistance.  (The "AdviseIT" package is not
  part of OpenVMS, is not supported by OpenVMS, and is not familiar to the
  OpenVMS Wizard.)

  
     
     answer written or last revised on ( 21-JUN-1999 )
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