HP OpenVMS Systems

DECwindows recovery after screen-saver?

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The Question is:

 
A customer of ours is running OpenVMS 7.1-h2 on an AlphaServer 1200.  If the
system is left at the graphics console login screen for a period of time,
the screen will go blank - which is expected.  But when the mouse or
keyboard it touched the login scree
n does not return - only the mouse pointer and a grayed-out background.  The
system must be rebooted to get the console screen back.
 
If the system is left logged-in, ie. with several DECterms going in a user
account, this does not happen - the screen times-out and comes back as
expected.
 
All hardware components of the AlphaServer 1200 are standard, supported
options.   I remember seeing this before somewhere but I can't find the
answer now.  However, I think it is OpenVMS related and there may have been
a patch for this.
 
Thanks for any help or pointers.
 
Rick Peacock
Systems Engineer, Wyle Systems
 
 

The Answer is :

 
  Acquire and apply the DECwindows ECO kit for the version of DECwindows
  in use.
 
  Ensure that the graphics card is a supported option.
 
  Check for any errors in the DECwindows server log file:
 
    SYS$MANAGER:DECW$SERVER*ERROR.LOG
 
  Check for and apply newer Open3D kits or OpenVMS device driver ECO kits
  applicable to the particular graphics card in use.
 
  Does the problem occur with the DECwindows Motif desktop or with the
  DECwindows CDE desktop.
 
  Check for any old or unneeded DECW$*.* device configuration files
  (erroneously) located in SYS$SPECIFIC:.
 
  Ensure that DECwindows has sufficient pagefile -- depending on the level
  of activity, an increase using DECW$SERVER_PAGE_FILE may be required.

  

     

     
answer written or last revised on ( 29-JUL-1999 )
     
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