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Unable to use PHONE?

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The Question is:

 
We have a DEC 3000-600s with Open VMS V6.2. This was recently upgraded from
V 6.1.
Now, the PHONE utility from this system to other DEC systems on the
Corporate LAN/WAN is not working. Also, PHONE DIR nodename is giving an
error "Only a nodename is allowed in a directory command"
 
PHONE DIAL nodename::username is coming out with an error "No one with that
name is available right now", though a user with that name is logged on.
 
However, PHONE DIAL and PHONE DIR from other DEC systems on to this
particular one is working fine.
 
I have checked the OBJECT PHONE's password in NCP and UAF. Where else should
I look for a solution?

The Answer is :

 
  Ensure that you are not using the cluster alias as the target for
  the PHONE call.  (This is not permitted, and is a limitation of the
  design of the current PHONE image.)
 
  One potential workaround is to copy PHONE.EXE forward from V6.1.
 
  Please contact the Customer Support Center for further assistance.
 

  
     
     answer written or last revised on ( 22-SEP-1999 )
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