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HP OpenVMS Systemsask the wizard |
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The Question is: Recently our software vendor upgraded our alpha 800 server to VMS 7.2-1 Pathworks 7.2a and TCP/IP 5.0a. We have a small network of PC's that are using tcp protocol to access the server and print shares. We use a DOS database produced by ALPHA software na med ALPHA4v6. We have been printing with no problem from 4 PC's to our print ques. After the upgrade we can not print from any of our PC's through the pathworks print shares. The program can print from one PC that has a printer connected to the LPT port , so I think the program is OK. When we send something to the printer through the print ques we only get a small part of the page printed(depending on what we send, form, letter, report, i.e.)and we get a print error message from the DOS program. The me ssgae is a standard print error messaaage that we would get if the printer was out of paper. I have tried different print drivers from the program but they all do the same thing. Could one or more of the upgrades have caused the print ques not to accept DOS printing or could this be a setup problem with the print ques. The vendor did have to rebuild all the print ques, but they appear to be the same as they were. Thank You The Answer is : Please contact the Compaq Customer Support Center, or have your software vendor contact the support center -- Advanced Server and OpenVMS and TCP/IP Services will all permit various sorts of remote printing, and (quite obviously) existing and supported printing configurations should continue to operate correctly after product upgrades. Information on the specific configuration and printer(s) will be required by the customer support center, as well as the relevent contents of host log files associated with the particular printing mechanism(s) used. (In other words, resolving this will likely take some digging around.)
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