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ECOs and firmware for TLZ09 DDS/DAT drive?

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The Question is:

 
I have recently converted an Alphaserver 800 5/333 to run OpenVMS rather than
 NT. This is now running OpenVMS 7.2-1 and all is fine except that the TLZ09
 dat drive will not work. Any operation on it gives a CTRLERR error. The
 DIAGNOSE output states firmwa
re is 0172 and the SCSI error is a "Send SCSI Command Failed". Is this a
 software (ie fixable) error or a hardware error (ie repair or replace the
 TLZ09)?

The Answer is :

 
  Please contact your service organization, and upgrade the TLZ09
  device drive firmware revision.
 
  The OpenVMS Wizard will assume the AlphaServer 800 series is
  using current SRM firmware.
 

  
     
     answer written or last revised on ( 12-FEB-2001 )
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