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HP OpenVMS Systemsask the wizard |
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The Question is:
Hello,
On an openvms Alphasystem vms version 7.1-2 the clocks seems to jump for
several weeks, probably causing an error during the execution of a program:
SSRVEXCEPT, Unexpected system service
exception
I include a part of the errorlog:
Logging OS 1. OpenVMS
System Architecture 2. Alpha
OS version V7.1-2
Event sequence number 54312.
Timestamp of occurrence 11-JUN-2001 00:00:03
Time since reboot 17 Day(s) 1:20:34
Host name SIROLD
System Model AlphaServer 1000 4/266
Entry type 40. System Bugcheck
Bugcheck Minor class 2. System Bugcheck
Bugcheck Msg SSRVEXCEPT, Unexpected system service
exception
Process ID x00740051
Process Name BATCH_328
KSP x000000007FFA2000
ESP x000000007FFA5C18
SSP x000000007FFAC100
USP x000000007AFA57B0
R0 x000000000000000C
R1 x000000007FFA5E38
R2 x0000000000000000
R3 x000000007AFA5810
R4 x0000000000000000
R5 x0000000000000000
R6 x0000000000000000
R7 x000000007FFA5FC0
R8 x0000000000000021
R9 x000000007AFA57F0
R10 xFFFFFFFF80E1D880
R11 xFFFFFFFF80E19100
R12 x0000000000000000
R13 xFFFFFFFF80C48060
R14 x0000000000000000
R15 x00000000009FE092
R16 x00000000000003C0
R17 x000000007FFA5CC0
R18 x0000000012016874
R19 xFFFFFFFF80C05000
R20 x0000000000000000
R21 x0000000000000000
R22 x0000000000000001
R23 x000000007FFF03C8
R24 x0000000000120168
R25 x0000000000000000
R26 xFFFFFFFF80C13488
R27 xFFFFFFFF81EC1060
R28 x00000000000005AC
FP x000000007FFA5C20
SP x6003000000000000
PC xFFFFFFFF81ED32D8
PS x0000000000000009
******************************** ENTRY 3182 ********************************
What could be the cause of this problem (hardware, software,..) and how can it
be solved or avoided in the future ?
The Answer is : System bugchecks will generally write a system dump, and the contents of the dump file are usually necessary for diagnosing the underlying hardware or software problem. A system service exception indicates that an unhandled error has occured in privileged-mode code, an error such as an access violation. Details of the specific error are written to the dump file. Without at least the CLUE CRASH output from the system dump and without details of the particular behaviour seen with the clock (forward, backward, intermittent, etc), a more specific answer is not possible. Please first ensure you have mandatory ECO kits for OpenVMS V7.1-2 applied, please also ensure that any external timebase (DTS, NTP, etc) is operating correctly, and please then contact the Compaq Customer Support Center for further investigation and assistance.
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