HP OpenVMS Systems

ask the wizard

Machine Check (in PALcode)?

» close window

The Question is:

 
I'M GETTING AN ERROR CODE ON VMS 7.1 AND I DO NOT HAVE A CLUE TO WHAT IT MEANS
 AND I CAN'T FIND IT DOCUMENTED ANYWHERE.  THE FOLLOWING IS THE ERROR AS IT
 APPEARS ON THE SCREEN:
 
HALT CODE = 7
MACHINE CHECK WHILE IN PAL MODE
PC=8020
 
PLEASE, CAN SOMEONE HELP?

The Answer is :

 
  The machine check typically indicates a system hardware error, or
  (rarely) a very low-level OpenVMS software (or device driver) error.
  This particular error is a machine check encountered by the PALcode.
 
  If this is not a hard failure, reload firmware and apply the available
  OpenVMS ECO kits -- in the case of OpenVMS Alpha V7.1, the recommended
  approach would be OpenVMS Alpha V7.1-2 and ECOs, or V7.2-1 and ECOs,
  or later release.  If this is a hardware-related failure, these updates
  will (obviously) not remediate the error.
 
  If this is hardware, please contact your hardware support organization.
 
  If you are supporting your own hardware, you will want to request
  the assistance of another organization, or you will want to obtain
  technical information and diagnostics and troubleshooting information
  using the Compaq Assisted Services program.
 

  
     
     answer written or last revised on ( 22-AUG-2001 )
     » close window