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HP OpenVMS Systemsask the wizard |
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The Question is: We recently replaced the tape drive (TLZ04) on a DEC VAX4000 cluster (2 nodes-doing backup on the 2nd node which is the production node). The backup command procedure used for backups was working fine before the tape drive replacement. The command proce dure displays that we are getting a normal completion of the backup which reads BACKUP STATUS - % X00030001 - <DISK NAME> NORMAL SUCCESSFUL COMPLETION But when I check the BACKUP *.LIS files for each disk *.BCK save set, there is no backup data being written to these files on tape. The machine recognizes the tape drive. We've tried replacing the tape drive a couple of times with no luck. Am I missing something small but significant? Answers are welcome by phone too at 419-755-5369. The Answer is : Please ensure you have the current mandatory OpenVMS VAX ECO kits applied. For information on the basic techniques commonly used to troubleshoot both software and hardware errors, please see topic (7552), and other topics cited there. Using principles there, it would appear that this is not specific to the device itself -- assuming the error is not common across all spares involved, of course. Thus you will want to look to other components of the hardware and software environment. Particularly with DDS (DAT) devices and media, please also use a new and previously unused cartridge, and after using a cleaning cartridge with the TLZ04-series or other DDS (DAT) tape device. Please then examine the log file output from the BACKUP -- the cited message text is not originating from within BACKUP itself, hence the OpenVMS Wizard expects it is obviously possible that one or more problems exists within the local command procedure error handling. Please next contact your hardware support vendor for assistance with this and any other low-level hardware questions or issues. If your hardware support vendor is unable to resolve this and has found that the tape, the SCSI configuration and associated hardware, and the host system and controller all pass the appropriate diagnostics, please then contact the customer support center directly. The OpenVMS Wizard is not in a position to provide direct, mail or telephone feedback -- as is very explicitly stated in the prologue to asking a question. If you require such feedback or if you require an answer, please do not even consider using the Ask The Wizard area, please immediately contact the support center. Directly. The OpenVMS Ask The Wizard area is not and cannot be assumed to be a replacement for the customer support center and for a support contract. (Your understanding in this matter is appreciated.)
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