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Print Queue Stalls, Lost Jobs?

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The Question is:

 
Both of our print queues are acting up and I hope maybe you have insight to
 why? When we send a print job our Alpha Queue shows the job but quickly goes
 to a paused state. The job disappears but never emerges from the printer. The
 queue stays in pause unt
il restarted. ANY assistance appreciated!

The Answer is :

 
  You will want to upgrade to a supported release of OpenVMS and (if
  applicable) TCP/IP Services, and you will want to apply available
  ECO kits for the target OpenVMS and IP release, and you will want
  to contact the support center as details of the print queue and the
  printer will be of central interest -- there is not enough detail
  included for a specific answer.
 

  
     
     answer written or last revised on ( 8-JUN-2004 )
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