Read Me First

This update resolves an issue that can cause some third party software to behave unexpectedly after the installation of the Works Suite 99, Encarta Encyclopedia 99 (U.S. only), Encarta Virtual Globe 99, Graphics Studio Greetings 99, and/or other third party software.
Note: This update works on all language versions.

Installing this update will prevent some existing applications and new versions of third party software from crashing because of incompatiblity between some Microsoft applications and third party software.

Microsoft strongly recommends that all customers download and install this update.

For more technical details on this issue, please read the Knowledge Base Article Microsoft Libraries Update: What, Where, Why.

How to download and install

1. Click the Download Now button at the top or bottom of the page.
2. Use the selected download site and click Download Now.
3. When the File Download dialog box appears, select Save this program to disk.
4. Select a folder in which to save the SPEU.exe file and click Save.
5. Once the download is complete, double-click your saved SPEU.exe file to install the program files.

You don't need to do anything after installing this update.

Uninstall is not available for this component.

Support Policy

Technical support for this component is provided in the U.S. and Canada at no charge by calling (425) 635-7222, 6:00 A.M. to 6:00 P.M., Monday through Friday, excluding holidays. For support information outside the U.S. and Canada, contact your local subsidiary. Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the Support Online Web site. If there is no Microsoft subsidiary office in your country, contact the establishment from which you obtained your Microsoft product.

Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.