Contact Support

In addition to our Solution Center and the Microsoft Windows Me Support Web site, here are more options for getting help with Windows Me.

Note   Support for Microsoft Windows desktop products goes through typical lifecycles. Find out more about the lifecycles of Microsoft Windows products and your support options.

Windows Me Help and Support Center
Click the Start button, and then Help. You'll find more help and support information than ever, including Assisted Support, which lets you submit questions directly to Microsoft Product Support Services. You can even upload information about your computer setup so that a Microsoft Support Professional can provide solutions more quickly!

Microsoft self-help
Check out your product support options for easy-to-use self-help tools and a wide variety of technical information. If you still can't find the information you need, you can submit an Online Support Request. You receive two free support incidents with your purchase of Windows Me. Simply use the request tool to submit your questions to a Microsoft Support Professional. You will receive notification from Microsoft when your solution is available.

Standard no-charge support in the United States and Canada
If you're really stuck, you can always call a support professional. Remember, you receive two free support incidents with your purchase of Windows Me. (Bugs and documentation errors are not counted as incidents.)

In the U.S., call: (425) 635-3311, Monday-Friday, 5:00 a.m.-9:00 p.m. Pacific time, Saturday, 9:00 a.m.-3:00 p.m, excluding holidays. Text telephone (TTY/TDD) is also readily available. In the U.S., call: (425) 635-4948.

In Canada, call (905) 568-4494, Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern time, excluding holidays.

Your problem may be with another product. Find phone numbers for products other than Windows Me.

Note   If Windows Me, or the product that's giving you a problem, was included with the sale of a new computer, your computer manufacturer can provide the warranty support you need. Check our list of computer manufacturers for information about how to contact them.