years 2-3 Return to Digital maintenance

From: Anne Hammond <hammond_at_solarz.Colorado.EDU>
Date: Fri, 13 Feb 1998 16:13:53 -0700

Could anyone comment on their satisfaction level with years 2-3
return to Digital maintenance for AlphaStations?

We have inhouse troubleshooting capability, but if advance replacement
is >1 day shipment, or repair is 2 days from receipt at the
SERVICenter, it seems we are running into a timely repair cycle.
Shipment type is not identified in the warranty, so it could
be 2-3 days just for advance shipment.

Please respond to me directly, and if interested in a summary,
email me directly. I believe a summary of this information is
not suitable for this list. Thank so much for any information.

Anne Hammond
hammond_at_colorado.edu
Received on Sat Feb 14 1998 - 00:15:04 NZDT

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