FW: IMPORTANT Single Server issue

From: Rogers, Guy <RogersG_at_ci.wyoming.mi.us>
Date: Thu, 22 Mar 2001 15:01:17 -0500

> -----Original Message-----
> From: Loh, Lannie [SMTP:Lannie.Loh_at_COMPAQ.com]
> Sent: Thursday, March 22, 2001 2:54 PM
> Subject: FW: IMPORTANT Single Server issue
>
>
> Hi Guy,
>
> Thank you very much for letting us know about the single
> server license issue. We really appreciate you loyalty to
> Compaq.
>
> I am the team leader of the NetWorker Support Team here in
> Compaq Services. I already reported the problem to Legato
> to their Licensing and Product Management teams, and hope
> Legato will correct it soon. (See attached)
>
> Please let people in the user group (where you saw the rumor)
> know that Compaq is still supporting single server on multiple
> systems. Thanks again for your help.
>
> Thanks,
> Lannie Loh
> Compaq services
>
> -----Original Message-----
> From: Loh, Lannie
> Sent: Thursday, March 22, 2001 1:48 PM
> To: 'service_at_legato.com'; 'feedback_at_legato.com'
> Cc: 'ddebie_at_legato.com'; Parker, Janice; uxnsr
> Subject: IMPORTANT Single Server issue
>
>
>
> Hello Legato,
>
> I got a complaint from a Compaq customer about using single
> server enabler on multiple systems in a single network. The
> complaint had been spreaded out in the world in one of the Tru64
> user groups on the Internet.
>
> In the attached email, there was a clip from an "official" answer
> from Legato Licensing and Registration organization. Legato told
> users that the Single Server version of NetWorker is only good
> for one system. The message is NOT TRUE, and has serious negative
> impact to Compaq's customer satisfaction.
>
> NetWorker 6.0 and 6.0.1 do have this problem, but Compaq escalated
> the problem to Legato in case 2048167 in October 2000, and we got a
> point fix (a special nsrd binary file) from Legato on 2/8/01. We
> were also told by Legato that the fix will be implemented in a future
> release.
>
> I believe this is a miscommunication problem in Legato. Please
> take necessary actions to correct it ASAP.
>
> Thanks,
> Lannie Loh
> NetWorker Support Team
> Compaq Services
> 770-343-1628
> lannie.loh_at_compaq.com
>
> ================================
>
> -----Original Message-----
> From: Rogers, Guy [mailto:RogersG_at_ci.wyoming.mi.us]
> Sent: Thursday, March 22, 2001 7:08 AM
> To: Farlow, Jerry
> Subject: FW: [Summary] Legato licenssing.
>
>
> Hello Jerry,
>
> RE:
> C001016-1694
> This is from the User's Group. I doesn't look
> like Legato is going to let Compaq customers run
> more than one copy of NSR regardless of how many
> OS licenses we have.
>
> Guy Rogers
>
> > -----Original Message-----
> > From: Zbigniew, Ignatowicz [SMTP:zignatowicz_at_scc.ca]
> > Sent: Wednesday, March 21, 2001 3:58 PM
> > To: 'tru64-unix-managers_at_ornl.gov'
> > Subject: [SUMMARy] Legato licenssing.
> >
> > My original posting was:
> >
> > We have got from Legato an authorization code for one of our servers for
> > version 6.0. This is a basic server license ( a free one).
> >
> > We installed it, but backup refuses to work.
> > We are getting the following error
> >
> > Server is disabled copy violation.
> >
> >
> > >>>>>>>>>
> > The official answer from Legato is:
> >
> > With the update to 6.x, the LDBU can only run on one machine.
> Previously,
> > customers could install the licenses on several machines without getting
> > the 'copy violation' error.
> > Please contact our sales department at 650/812-6000.
> >
> > Thank you,
> > Licensing and Registration
> > <<<<
> >
> > Thanks for quick replies from
> >
> > William H. Magill
> > Stuart Whitby
> > Octave J. Orgeron
> >
> > Best regards
> >
> >
> > Zbigniew Ignatowicz
> > Manager, Information Systems
> > Standards Council of Canada
> > 270 Albert Street, Suite 200
> > Ottawa, ON K1P 6N7
> > (613)238-3222 x. 417
> > Fax: (613)569-7808
> > E-mail: zignatowicz_at_scc.ca
> > Web site: <http://www.scc.ca>
> >
> >
Received on Thu Mar 22 2001 - 20:05:09 NZST