SUMMARY: Can't boot! Hardware problem?

From: Peter Chapin <pchapin_at_vtc.vsc.edu>
Date: Tue, 01 May 2001 15:11:23 -0400 (EDT)

My original message is below.

Thanks to:

Tim Brown <brownt_at_celerent.com>
John J. Francini <francini_at_zk3.dec.com>
"Dr. Thomas.Blinn_at_Compaq.com" <tpb_at_doctor.zk3.dec.com>

The consensus was that I've got bad hardware and that I should just
remove the offending SCSI card. Thankfully the second SCSI adaptor was
not built into the motherboard on my system. I removed the card and the
system was much happier. I completed the upgrade installation of v5.1
and applied the latest patch kit without further incident.

I will need to look into getting that SCSI card replaced. But at least
I'm back on the air for now.

Peter

Original message:

> I am in the process of upgrading from Tru64 v5.0A to v5.1. I'm using a
> DS10 system. I've encountered a problem that prevents my system from
> booting and I'm not certain how to proceed to fix it. I don't believe this
> problem has anything to do with the upgrade. I believe it is a hardware
> problem.
>
> Before doing the system upgrade I wanted to upgrade my firmware to v5.8
> (came with TU5.1). I shut down to the console with "shutdown -h now" and
> then booted the firmware CD with "boot dqa0". The boot appeared to start
> okay, but when it said "jumping to bootstrap code" (or something like
> that) I then got several messages of the form
>
> "waiting for pkb0.7.0.15.0 to stop"
>
> These messages were separated by several seconds. I got the impression
> that something was timing out over and over again.
>
> After about 10 messages refering to pkb the boot continued normally. I
> performed the firmware upgrade without incident. I powered off the system
> for a good 20-30 seconds as recommended in the documentation for the
> firmware upgrade (it actually only says 10 seconds). I then rebooted to
> continue with the upgrade installation.
>
> Again, I received about 10 (or so) "waiting for pkb..." messages. The
> system got over that and the boot continued. However, the boot process
> seemed abnormally slow to me. Later, after printing
>
> "isp0: Fast RAM timing enabled"
>
> (and several other messages related to isp0) the boot process hung. I
> tried cycling the power and, amazingly, the system booted normally. As a
> point of information I noticed that immediately after printing the message
> above, the normal boot process involves a change to the fonts being used
> on the console.
>
> I continued with my upgrade. The installation of TU5.1 appeared to go
> fine. There were no problems. When the system rebooted after the upgrade
> installation, there were no odd messages about pkb0.7.0.15.0. However, the
> boot process hung again at the same point as before. I tried cycling the
> power again, but it didn't help.
>
> At the console when I do "show device" I do not see any mention of
> pkb0.7.0.15.0. However, I KNOW the device was there when I started this
> process. The device pka0.7.0.14.0 is shown as being present as it was
> before (there used to be both pka and pkb).
>
> The console command "show config" shows
>
> Bus 00 Slot 14: QLogic ISP10x0
> pka0.7.0.14.0 SCSI BUS ID 7
> ... devices connected to this SCSI bus ...
>
> There is currently no mention of Bus 00, Slot 15 nor pkb anything.
>
> If I run the "test" command at the console, the system locks and I have to
> power off to recover. During the boot up there are no special messages
> displayed during the "Testing the System" phase.
>
> My guess is that my second SCSI adapter went west and the console software
> just deleted it from the configuration. However, the system still tries to
> probe it during the boot and that causes the hang. As it happens, I don't
> currently have any important resources on that bus. All my disks, etc, are
> on the first SCSI bus. Thus my immediate question is: how can I convince
> this system to entirely forget about the second bus and boot without it?
> In the longer term: how do I determine the nature of the problem
> sufficiently precisely so that I can get it fixed? I could use a bit of
> education about the architecture of these DS10 boxes.
>
> P.S. I honestly don't think this has anything to do with the upgrade or
> with the installation of the new firmware since pkb was manifesting some
> sort of strangeness before I applied the new firmware. Is there any point
> in downgrading to the old firmware and trying that? Additional note: there
> was no evidence of any problems in the running system before I started my
> upgrade procedure.
>
> Thanks.
>
> Peter
Received on Tue May 01 2001 - 19:12:38 NZST

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