Tru64 Managers:
It's been a while since I've worked with Compaq/Digital support.
Which of the following tools would you recommend for installation? This
site is new to Compaq/Digital support. The equipment is all brand-new, so
no "legacy" equipment to worry about...
1. Web-Based Enterprise Services (WEBES)
2. DSNlink
3. DIA (Dial In Access) - terminal access to support
4. WIS - Web Information and Support - web page to log calls
Web-Based Enterprise Services (WEBES)
includes:
* Common Analysis Engine
* Common information cross-operating system registry
* Distributed messaging service for inter-process communication between tool
services
* Common interface to managed object information
DSNlink
DSNlink is a service tool that allows customers with service contracts to
receive product support electronically from their Customer Support Center.
Using DSNlink, customers submit and
track service requests, copy files, perform searches of technical support
databases, and send mail pertaining to products for which they have service
contracts. Compaq specialists respond electronically to service requests. If
granted permission by the customer, specialists can also log in to the
customer's system to diagnose and correct problems remotely.
DIA (Dial In Access) - terminal access to support
I used this a LONG time ago. (Remember Tymnet?)
WIS - Web Information and Support
The web page always seems to have a "dead" link to the US site
http://www.support.compaq.com/wis/
Rob Aldridge
AT&T Solutions
Received on Thu May 03 2001 - 18:32:13 NZST