I can speak from the customer side............
I have a GS160 that is based on NUMA that compaq sales never told us about.
Compaq sales should have given us a CD that was produced 6/2000 that showed
the layout of the system, they didn't. after finding issue's we couldn't
get any help, the first reply was always it's the 3rd party software
vendors issue and they have to prove it's an OS issue, so what happens 4
weeks go by on open issue's that we open with compaq and know it's a compaq
problem but waste time going through to prove it. We ask for a compaq
person on-site to help correct the issue's, no one's available right now
it will be two to three weeks. It wasn't until we where ready to return
the hardware did they ever step up to help.......so why did it take so long
and after such a hint of return to get any help. I have gold support we
call our TAM who seems to busy to help and tells us to call the 800 number
so they can get him on the line to help me......funny thing is he isn't
busy when they call him?????
All the money we pay per month I expect fast replies...........I can say
from my experience that this has been the worst support I have ever
encountered. I will never complain about SUN or IBM support when it takes
them 2-3 hours to get me an answer.
BTW --- it takes compaq about 1-2 weeks before I get an answer.
We have gotten a very bad taste for support during this install. We have
missed all our dates to get this in. So my dept. look bad for this....it
was all compaq's lack of support that got me here.
I know others have just the opposite story but I have yet to see that level
of support here from compaq.
the views here are my own and do not reflect those of my company.
thanks
Vince
Received on Tue Jun 19 2001 - 12:29:17 NZST