How to Get Help in the Asia-Pacific Region
Iomega is committed to providing first class technical
support services. To meet this goal, we offer a variety
of support options designed to meet the needs of a wide
range of users. These support options include a web
support site, automated FaxBack help, e-mail, and live
technical support service.
Iomega's specific support policies (including fees
for services) and procedures change as technology and
market conditions dictate. To obtain information about
Iomega's current policies, please contact Iomega at
http://www.iomega.com/supportpolicy.html.
Iomega's Web Support Sites:
The Iomega Asia-Pacific and Japan web support site
offers advanced problem-solving support available 24
hours a day. Here's just some of what's offered:
-
Online help pages—You can find help
pages with answers to frequently asked questions
(FAQs), troubleshooting, or basic "how to"
information. The help pages are in HTML format that
can be viewed directly from your web browser.
-
Locate Iomega manuals—You can access
an electronic copy of the manual for any Iomega
product. If the manual you select is a PDF file,
you will need the Adobe®
Acrobat™ Reader to view it.
If you don't already have Adobe Acrobat Reader installed
on your system, you can download it from the Adobe
Systems Incorporated web site: http://www.adobe.com.
- Download the latest Iomega software—The
software included with your Iomega product might be
updated over time. Choose Software Download
from the Iomega web support site to check for the
most up-to-date Iomega software, or go directly to
http://www.iomega.com/software.
|
top of page
|
Automated FaxBack Help
Our automated FaxBack help system enables you to use
any touch-tone phone to instantly receive detailed support
information on your fax machine. When you call our FaxBack
help number, you can order a catalogue that lists the
FaxBack documents available for your Iomega product.
Just call any of the in-country support numbers and
follow the voice instructions to order what you need.
|
top of page
|
E-mail Technical Support (Asia-Pacific region)
Send an e-mail to our Technical Support team via the
web. Just go to our support site at
http://www.iomega.com/support/ap,
select your product, and click e-mail.
|
top of page
|
E-mail Technical Support (Japan only)
Send an e-mail to our Technical Support team via the
web. Just go to our support site at
http://www.iomega.co.jp/support,
select your product, and click e-mail.
|
top of page
|
Calling Iomega Technical Support
Iomega also offers live technical support for all your
troubleshooting needs. Before calling Iomega Technical
Support, please turn on your computer, call from a phone
near your computer, and have the following information
available:
- Previous customer number, if applicable.
- Serial number of your drive.
- Make and model of drive (for example, Zip®
100™ Parallel Port Drive).
- Make and model of computer.
- Operating system used (for example, Windows®
98 or Mac® OS
8.6).
- List of any other hardware installed on the computer
(for example, printers or CD-ROM).
- Iomega software version (for example, IomegaWare™
V2.0).
- Exact description of the problem and any error messages
received.
|
top of page
|
Technical Support Numbers
Iomega has a highly trained technical support staff
that is ready to take your call at the following numbers.
Calls to these numbers will be charged at normal dialing
rates to the listed in-courntry area codes.
Australia
Tel: (61) 2 9925 7799
Fax: (61) 2 9925 7788
9:00 a.m. - 7:30 p.m. (EST) |
China
Tel: (86) 10 6849 2998
Fax: (86) 10 6849 2197
8:30 a.m. - 5:30 p.m. |
Hong Kong
Tel: (852) 2197 7722
Fax: (852) 2197 7721
8:30 a.m. - 5:30 p.m. |
|
Korea
Tel: (822) 551 3558
9:00 a.m. - 5:30 p.m.
|
Malaysia
Tel: (60) 4 810 7891
Fax: (60) 4 810 7894
8:30 a.m. - 5:30 p.m. |
New Zealand
Tel: (64) 9 377 6030
Fax: (64) 9 377 0810
11:00 a.m. - 9:30 p.m. |
Singapore
Tel: (65) 738-5522
Fax: (65) 379-6315
8:30 a.m. - 5:30 p.m. |
Taiwan
Tel: (886) 2 2728 5321
Fax: (886) 2 2728 5303
8:30 a.m. - 5:30 p.m. |
Japan
Tel: (81) 3 5466 6685
Fax: (81) 3 5466 6686
9:00 a.m. - 5:30 p.m. |
| India: (9:30
a.m. - 5:30 p.m. for all cities) |
Bangalore
Tel: (91) 80 209 5553 |
Calcutta
Tel: (91) 33 216 1990 |
Chennai
Tel: (91) 44 851 5336 |
Delhi
Tel: (91) 11 628 1805 |
Hyderabad
Tel: (91) 40 789 5233 |
Mumbai
Tel: (91) 22 825 1778 |
|
top of page
|
Rest of Asia
Please go to our web support site at
http://www.iomega.com/support/ap,
contact the nearest support center, or contact your
local dealer or distributor.
|
top of page
|
Product Repair or Return
For information on returning your Iomega product for
warranty service (or repair after the warranty period),
please visit our support web site or contact Iomega
Technical Support. Because many returns are found to
be due to a technical problem rather than a defective
product, you should check with Iomega Technical Support
before returning your drive. Our trained support personnel
can often resolve the problem over the phone, or supply
you with return authorization.
|
top of page
|
Warranty Information
For complete warranty information, refer to the warranty
card or warranty information contained on the CD-ROM
included with your drive. If you have a questions about
the limited warranty on your Iomega product, please
go to our web support site at
http://www.iomega.com/support/ap,
or contact Iomega Technical Support.
|
top of page
|
Product Information
Visit our web site at http://www.iomega.com
for information on new Iomega products, promotions,
or support.
|
top of page
|
Purchasing Iomega Products
For general purchase and resale information, please
go to our web site at http://www.iomega.com/support/ap
and click Asia distributor listing.
|
top
|
home
|
previous
|
next
|
