How to Get Help in the U.S and Canada
Iomega is committed to providing first class technical
support service. To meet this goal, Iomega offers a
variety of support options designed to meet the needs
of a wide range of user. These support options include
an award-winning web support site, automated FaxBack
help, e-mail, and live technical support service.
Iomega's specific customer support policies (including
fees for services) and procedures change as technology
and market conditions dictate. To obtain information
about Iomega's current policies, please contact Iomega
at http://www.iomega.com/supportpolicy.html
or call 1-888-4-IOMEGA (1-888-446-6342, available in
the US and Canada only).
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Iomega's Web Support Site:
http://www.iomega.com/support
The Iomega award winning web support site offers advanced
problem-solving support available 24 hours a day. Here's
just some of what's offered:
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Online help pages—You can find help
pages with answers to frequently asked questions
(FAQs), troubleshooting, or basic "how to"
information. The help pages are in HTML format that
can be viewed directly from your web browser.
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Locate Iomega manuals—You can access
an electronic copy of the manual for any Iomega
product. If the manual you select is a PDF file,
you will need the Adobe®
Acrobat Reader to view it. If you don't already
have Adobe Acrobat Reader installed on your system,
you can download it from the Adobe Systems Incorporated
web site: http://www.adobe.com.
Download the latest Iomega software—The
software included with your Iomega product might be
updated over time. Choose Software Download
from the Iomega web support site to check for the
most up-to-date Iomega software, or go directly to
http://www.iomega.com/software.
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Automated FaxBack Help: 1-888-4-IOMEGA (US & Canada only)
Our automated FaxBack help allows you to use any touch-tone
phone to instantly receive detailed support information
on your fax machine. When you call our FaxBack help
number, you can order a catalog listing the FaxBack
documents available for your Iomega product. Follow
the voice instructions to order what you need.
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Web Support Forum
You can use our free, interactive support forums to
get help from Iomega's Technical Support team, as well
as from fellow Iomega customers! There's no special
software required and registration is quick and easy.
Just go to our support site at www.iomega.com/support,
select your product, and click support forums.
E-mail Technical
Support
Send an e-mail to our Technical Support team via the
web. Go to our support site at
http://www.iomega.com/support,
select your product, and click e-mail.
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Calling Iomega Technical Support
Iomega also offers live technical support for all of
your troubleshooting needs. Before calling Iomega Technical
Support, turn on your computer, call from a phone near
your computer, and have the following information available:
Previous customer number, if applicable.
Serial number of your drive.
Make and model of drive (for example, Zip®
100™ Parallel Port Drive).
Make and model of computer.
Operating system used (for example, Windows®
98 or Mac® OS 8.6).
List of any other hardware installed on the computer
(for example, printers or CD-ROM).
Iomega software version (for example, IomegaWare™
V2.0).
Exact description of the problem and any error messages received.
Iomega has a highly trained technical support staff
available to take your call toll free at 1-888-4-IOMEGA*
(1-888-446-6342). Monday through Friday from 6 a.m.
to 9 p.m. and Saturday from 7 a.m. to 2 p.m. (Mountain
Time). Technical support hours are subject to change
without notice.
*1-888-4-IOMEGA is available only in
the US and Canada.
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Product Return or Repair
For information on returning your Iomega product for
warranty service (or repair after the warranty period),
please visit our web support site at
www.iomega.com/support,
or call the Iomega Customer Service Hotline at 1-888-4-IOMEGA*
(1-888-446-6342). Because many returns are found to
be due to a technical problem, rather than a defective
product, check with Iomega Technical Support before
returning your drive. Our trained support personnel
can often resolve the problem over the phone, or supply
you with return authorization.
*1-888-4-IOMEGA is available only in
the US and Canada.
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Warranty Information
For complete warranty information, refer to the warranty
card or warranty information contained on the CD-ROM
included with your drive. If you have a questions about
the limited warranty on your Iomega product, please
go to our web support site at www.iomega.com/support,
select customer service and click the warranty option.
Or call us at 1-888-4-IOMEGA* (1-888-446-6342) and choose
the option for warranty information.
*1-888-4-IOMEGA is available only in
the US and Canada.
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Product Information
Call 1-800-MY-STUFF** (1-800-697-8833) or visit our
web site at http://www.iomega.com
for information on new Iomega products, promotions,
and rebates.
**1-800-MY-STUFF is available only in
the US and Canada.
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Purchasing Iomega Products
You can purchase Iomega products:
When purchasing products from Iomega Direct, you can
use your credit card (Visa, MasterCard, American Express,
or Discover).
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