Tips & Tricks

Track down system problems no matter how elementary

Dr. Watson is a system tool that will give you a comprehensive picture of your software environment so that, when a problem occurs, you can use this information in conjunction with Technical Support to identify the source of the error.

To generate a system snapshot with Dr. Watson:

1. Click Start, point to Programs, then Accessories, then System Tools, and then click System Information.
2. Click Tools and then click Dr. Watson.
3. Type a brief description of the steps you took that produced the error.
4. From the File menu, click Save As, type a name for the error log, and then click Save.