*****
This is
designated a YEAR 2000 READINESS DISCLOSURE,
as defined in the
Year 2000 Information and Readiness Disclosure Act
*****
November 4, 1999
YEAR 2000
BULLETIN:
Digi®
PortServer II®Communications Server Year 2000 Version Users
Dear
NCR Customer:
As you probably know, Year 2000 issues relate to a computer’s or an application’s ability to recognize dates and process data through or after December 31, 1999. A previous version of the firmware (pre 3.0.7) shipped with the PortServer II[1] Communications Server, a product manufactured by Digi International Incorporated,[2] is not Year 2000 compliant. A free firmware upgrade should correct this problem. Many of our PortServer II customers have already implemented this firmware upgrade; however we wanted to utilize this opportunity to inform all of our PortServer customers.
We want to ensure, by way of this letter, that this Year 2000 information is known to you, and we strongly recommend that it be appropriately communicated within your organization. You may be the only recipient of this notice at your organization, so if you are not the proper recipient, please immediately provide this letter to the appropriate person or persons so that the necessary corrective actions can be taken.
It is our understanding that the noncompliance is cosmetic. Apparently it only affects the display presented when “set time” is entered at the PortServer II command line interface. For the year 2000 and beyond, the non Y2K firmware would return “19xx” versus “20xx” when the “set time” command is executed. This would appear to be a non-catastrophic compliance issue, as it does not appear to affect the operation of the PortServer II itself. The Real Time Clock (RTC) has the capability to keep time to 2099. All accounting internally use the RTC to base calculations.
Our investigation shows that your PortServer II communications server was shipped with the non compliant Y2K firmware (3.0.6 and earlier); however, a simple and free firmware upgrade to version 3.0.7 or greater will make your product Y2K compliant. For your convenience, we have enclosed a copy of the latest PSII firmware and the appropriate release notes. If your PortServer II has been upgraded to 3.0.7 or greater, your PortServer II is Y2K compliant and no further upgrade is required.
For your convenience, we are including with this letter one flex diskette containing:
¨ Digi PortServer II Communications Server firmware version 3.0.11
¨ Release Notes documented for Port Server II Version 3.0.11
¨ Information on “How to setup Unix network node so that it serves as a tftp boot host for PSII firmware.
You can also locate the compliant version of the firmware from the Digi website:
http://support.digi.com/support/firmware/ps2/released/
or the NCR website:
¨ http://www3.ncr.com/support/pc/pcdesc/library/tty.shtml
Attachment 1 explains the upgrade paths. Please be sure to follow the upgrade instructions included with the firmware as well as normal industry practices for managing firmware changes, such as performing system backups.
NCR is pleased that Digi has supported NCR’s efforts to offer the new Y2K files. NCR regrets any inconvenience this may cause.
If you have any difficulties upgrading your systems to Digi PortServer II firmware version 3.0.11 or applying firmware patches, U.S. customers should feel free to contact NCR’s Support Center at (800) 262-7782. International customers can reference the list in Attachment 2 for assistance.
Sincerely,
Rhonda
Gass, Director
Server
Systems Business Center
Attachment 1
|
DIGI PORTSERVER II COMMUNICATIONS SERVER |
|
|
To determine your
firmware version: 1) Telnet to the PortServer II using PortServer II’s IP address as the destination. 2) At the login prompt , type in root, which is the administrator’s user name. 3) At the passwd prompt, type in the password. (dbps is the default root password.) 4) At the command prompt, type in set config Example: #> set config PortServerII Version 3.0.4 Nov 6 1997 (PortServerII Firmware Version Number) Copyright 1990-1997 Digi International. All Rights Reserved. |
|
|
If your PortServer
II was shipped with the following firmware version: |
You must following
these instructions to become Y2K compliant: |
|
PortServer II firmware version 3.06 or earlier |
Install the firmware upgrade enclosed. Be sure to follow the release notes also included on the flex. |
|
PortServer II firmware version 3.07 or greater. |
You are Y2K compliant and no upgrade is necessary unless you desire the newest version of the PortServer II firmware. |
Attachment 2
Country Support Contact Information
Country
|
Toll Free Number |
Toll Number |
Pacific Rim
MSC
|
|
|
|
Australia |
131 447 |
612
9935 3983 |
|
Hong
Kong |
800-33533 |
|
|
India |
|
61
2 935 3992 |
|
Indonesia |
001-800-61-833 |
|
|
Korea |
0078-61-1-0483 |
|
|
Malaysia |
800-5067 |
|
|
New
Zealand |
0-800-445-337 |
|
|
Philippines |
1-800-611-0037 |
|
|
PRC |
10-800-3571 |
|
|
Singapore |
800-616-1271 |
|
|
Taiwan |
0080-611-196 |
|
|
Thailand |
001-800-615071 |
|
Japan MSC
|
|
|
|
Large
Computer |
0120-363799 |
81-45-945-3153 |
|
Mid/ELS |
0120-343501 |
81-45-945-3153 |
EMEA MSC
|
|
|
|
Austria |
06605722 |
+31-20-342
1321 |
|
Belgium
– FRA |
0800-71252 |
+31-20-342
1316 |
|
Belgium
– NED |
0800-71253 |
+31-20-342
1315 |
|
Cyprus |
080-92252 |
+31-20-342
1325 |
|
Denmark |
800-18422 |
+31-20-342
1317 |
|
Dubai |
|
+31-20-342
1326 |
|
Egypt |
|
+31-20-342
1327 |
|
Finland |
08001-13117 |
+31-20-342
1320 |
|
France |
0800-917938 |
+31-20-342
1306 |
|
France
FAX |
0800-901651 |
+31-20-342
1307 |
|
Germany
ATM |
0130-827066 |
+31-20-342
1303 |
|
Germany
FAX |
0130-824910 |
+31-20-342
1305 |
|
Germany
PC |
0130-815252 |
+31-20-342
1302 |
|
Germany
RETAIL |
0130-817566 |
+31-20-342
1304 |
|
Greece |
00800-311252 |
+31-20-342
1328 |
|
Ireland |
1-800-553110 |
+31-20-342
1329 |
|
Israel |
177-3103708 |
+31-20-342
1330 |
|
Italy |
1678-78359 |
+31-20-342
1322 |
|
Lebanon |
|
+31-20-342
1331 |
|
Luxembourg
– FR |
0800-2998 |
+31-20-342
1314 |
|
Luxembourg
- GE |
0800-5242 |
+31-20-342
1313 |
|
Netherlands |
06-0225121 |
+31-20-342
1300 |
|
Norway |
800-11351 |
+31-20-342
1318 |
|
Poland |
|
+31-20-342
1332 |
|
Portugal |
5-05313334 |
+31-20-342
1324 |
|
Russia |
|
+31-20-342
1333 |
|
Saudi
Arabia |
|
+31-20-342
1334 |
|
South
Africa |
800-995009 |
+31-20-342
1335 |
|
Spain |
900-983152 |
+31-20-342
1323 |
|
Sweden |
020-795830 |
+31-20-342
1319 |
|
Switzerland
– FR |
0800
55 7703 |
+31-20-342
1309 |
|
Switzerland
– GE |
0800
55 7703 |
+31-20-342
1308 |
|
Switzerland
– IT |
0800
55 7703 |
+31-20-342
1310 |
|
Switzerland
- PAID FR |
|
+31-20-342
1312 |
|
Switzerland
- PAID GE |
|
+31-20-342
1311 |
|
United
Kingdom |
0800-963969 |
+31-20-342
1301 |
|
Zimbabwe |
|
+31-20-342
1336 |