I have a need for a mail driven call tracking system that will allow my
support people to handle the mail messages that come in under the
"support" e-mail address. It needs to be able to do the following :
1) allow a member of a support team list to take a message and claim
it from the tracking system, possibly by using a numbering scheme
and commands in the body of messages sent to an automated mail
program, much like Majordomo does.
2) allow a member of a support team see a list of messages waiting in
a queue.
3) allow the incoming messages to be archived and tracked.
I already have an automated reply program in place, but when I started to
write my version of what I wanted, I realized that this was bigger than I
thought. I welcome any suggestions, both commercial and public domain.
Neil :-)
\\\//
(o o)
------------------ooO-(_)-Ooo-----------------------------------------
Neil Movold Phone : +1 809 296-1800
Special Operations Consultant Fax : +1 809 295-7269
( i.e. the guy who has to
make it all work :-) )
Internet (Bermuda) Limited E-mail : nmovold_at_ibl.bm
P.O. Box HM2445
Hamilton, Bermuda
HM JX
Received on Fri Jun 16 1995 - 16:16:37 NZST