Hi,
I'm trying to find a way to get access to Digital Unix/Layered products
patches. I spend most of the day on it, and nobody could tell me what
kind of contract I need. I do not (repeat do not) want phone support
(we can't really afford it).
So: does anybody know what I want? Sounds simple, but when I called
Dec, I had to explain many times that a 'patch' is not an OS upgrade, hence
it's not obvious that an upgrade contract will give me patch access. So
far no presales expert knew what an ECO was (for software -- they knew
what a hardware ECO was).
The www.service.digital.com site seems to be the right one, except I need
to buy DSNlink. Well, how to buy it *without* phone support?
Thanks in advance,
Gyula Szokoly
Received on Fri Jun 07 1996 - 21:20:47 NZST