I had/have a problem with DECdirect:
> I ordered the DU Full Doc set for 4.0
> (qa-mt4aa-gz on Page 95 of Spring 1996 DECdirect catalog)
> and I received the 3.2c doc set.
>
> After some calls, the people at Digital swear that the DU 4.0
> Doc set is the same as the 3.2c and so they sent me the right item.
Peter Stern wrote, "That order number is generic, i.e. it is
the same for ALL versions, so perhaps that is the source of
the misunderstanding."
Many wrote that they knew that the 4.0 Doc set differed from
the 3.2c Doc set.
Several individuals provided a different part numbers:
Full Documentation Kit 4.0 QA-MT4AP-GZ
Ref.Pages Kit QA-MT4AG-GZ
QA-MT4AP-WZ 4.0 Dig UNIX v4 Extended Doc Upd
I'd like to thank the many individuals who responded and
am very greatful to those who work for Digital who responded
and who have tried to get me in contact with someone at
Digital who can actually correct the problem. With the
part numbers that were sent, perhaps I'll be able to turn
the 3.2c set into 4.0 after all.
One good note -- when talking with the RA folks, I expressed a desire
not to have to pay shipping for the erroneously-sent box and they
offered to send someone to pick it up.
Again, thanks to those that have so-far responded. Without the
members of this list responding, I would have had to accept
the DECdirect individual's assurance that the 3.2c set was
the same as the 4.0 set and that I had received the correct item.
Hoping I haven't missed anyone with apologies to any that I did, thank to:
"Dr. Tom Blinn" <tpb_at_zk3.dec.com>
"Ken Krueger - IS Systems & Operations Manager" <krueger_at_ssdpdc.mdc.com>
Arthur Gaer <gaer_at_sdac.harvard.edu>
Daniel.Clar_at_supelec.fr (Daniel Clar)
Dave Parker <djp_at_unx.dec.com>
David Hoyt <dhoyt_at_pcix.com>
Eric Bennett <bennett_at_hpel.cees.edu>
Gerhard Nolte <gnolte_at_gwdg.de>
Gyula Szokoly <szgyula_at_skysrv.Pha.Jhu.EDU>
Padraig Houlahan <houlahap_at_UCS.ORST.EDU>
Pat Lampert <lampert_at_decatl.alf.dec.com>
Pat Villani <patv_at_unx.dec.com>
Paul Henderson <pgh_at_unx.dec.com>
Peter Stern <peter_at_wiscpa.weizmann.ac.il>
Roger Joss <giarjo_at_gia.ch>
Suzanne Hassell <suzanne.hassell_at_jhuapl.edu>
Tom Webster <webster_at_i5142311.mdc.com>
Tracy McCubbin <tmccubbin_at_nccsinc.com>
alan_at_nabeth.cxo.dec.com
kweiner_at_shaman.com
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Michael A. Crowley mcrowley_at_mtholyoke.edu
Director of Network and Technical Services 413-538-2140
Mount Holyoke College, Dwight Hall fax: 413-538-2331
50 College St, South Hadley, MA 01075
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Received on Tue Jul 09 1996 - 12:44:13 NZST