Let me put in my two cents as well.
We have often been frustrated with the support bureaucracy at Compaq/DEC.
The paperwork with the suppport contracts and getting errors corrected is
often time consuming and frustrating.
HOWEVER
Once I get thru to somebody on the UNIX support team, I have nothing but
praise. Almost always, the first person that I get thru to will be able to
solve the problems. Every technician that I have talked to is both
professional in attitude and competent. The same descriptions apply to the
DEC/Compaq hardware support on our 4100 server.
HOWEVER
The kindest thing that I can say about DEC marketing is that it is chaotic
and inconsistent.
Dale Inman
Unix Systems Mgr. Aladdin Industries
v. 615-748-3242 f. 615-874-1743
"The quality of a man's life is in direct proportion to his commitment to
excellence regardless of his chosen field of endeavor." - Vince Lombardi
> ----------
> From: Inman, Dale
> Sent: Monday, November 09, 1998 9:53 AM
> To: alpha-osf-managers_at_ornl.gov; 'K.McManus_at_greenwich.ac.uk'
> Subject: RE: MORE: How Do I Get A Prom Prompt
>
> Let me put in my two cents as well.
>
> We have often been frustrated with the support bureaucracy at Compaq/DEC.
> The paperwork with the suppport contracts and getting errors corrected is
> often time consuming and frustrating.
> HOWEVER
> Once I get thru to somebody on the UNIX support team, I have nothing but
> praise. Almost always, the first person that I get thru to will be able
> to solve the problems. Every technician that I have talked to is both
> professional in attitude and competent. The same descriptions apply to
> the DEC/Compaq hardware support on our 4100 server.
> HOWEVER
> The kindest thing that I can say about DEC marketing is that it is chaotic
> and inconsistent.
>
>
> Dale Inman
> Unix Systems Mgr. Aladdin Industries
> v. 615-748-3242 f. 615-874-1743
> "The quality of a man's life is in direct proportion to his commitment to
> excellence regardless of his chosen field of endeavor." - Vince Lombardi
>
> ----------
> From: K.McManus_at_greenwich.ac.uk[SMTP:K.McManus_at_greenwich.ac.uk]
> Sent: Monday, November 09, 1998 5:27 AM
> To: alpha-osf-managers_at_ornl.gov
> Subject: MORE: How Do I Get A Prom Prompt
>
> Hi all,
>
> While this mail list is not intended for venting of the spleen
> Michael Mitchell's complaint is one that I hear all too often
> around my department. I only hope that Compaq wake up to the
> dismal documentation that is delivered with their wonderful
> equipment.
>
> As for support, this list is an order of magnitude more helpful
> than the service that Digital actually charge money for.
>
> k.mcmanus_at_gre.ac.uk - http://www.gre.ac.uk/~k.mcmanus
> -------------------------------------------------------------
> Dr Kevin McManus ||
> School of Computing & Math Science ||
> The University of Greenwich ||
> Wellington St. Woolwich ||Tel +44 (0)181 331 8719
> London SE18 6PF UK ||Fax +44 (0)181 331 8665
>
>
Received on Mon Nov 09 1998 - 16:04:17 NZDT