I have been asked to forward the correspondance below between myself and
Digital.
>
> What are the currently supported versions of Digital Unix and when do you
> intend to withdraw support for these versions?
>
>
> Thanks
>
> David Clapperton
> Systems Programmer
> University of Westminster
>
> ********************************************************************************
> SYSTEM SERIAL NUMBER: KA423YKF52
> SYSTEM TYPE: Alpha
>
> ********************************************************************************
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> Work Unit Entered: 25-MAR-1998 09:44
> Work Unit created by Service Specialist
>
>
>
> Hello David,
>
> I have the info you have requested below:
>
> ================================================================================
> > o Standard Support for DIGITAL UNIX V4.0D is now available. DIGITAL
> > UNIX V4.0D was released to external customers on 09-JAN-1998.
> > DIGITAL UNIX V4.0D will be a Prior Version Service - Sustaining
> > Engineering Support offering when Standard Support ends.
> >
> > o Standard Support for DIGITAL UNIX V4.0B and V4.0C is available until
> > 31-JAN-1999. DIGITAL UNIX V4.0C was a hardware upgrade of V4.0B.
> > After 31-JAN-1999, support for DIGITAL UNIX V4.0B and V4.0C will be
> > provided via Prior Version Support Service - Best Endeavor
> > (availability of this offering is country specific).
> >
> > o Support for DIGITAL UNIX V4.0A is currently provided via Prior
> > Version Support Service - Sustaining Engineering until 31-DEC-1998.
> >
> > o Standard Support for DIGITAL UNIX V4.0 ended 31-DEC-1997. Support
> > of DIGITAL UNIX V4.0 will be provided via Prior Version Support
> > Service - Best Endeavor (availability of this offering is country
> > specific).
> >
> > Summary of DIGITAL UNIX Support Options:
> > The charts below reflect current information regarding Standard
> > Support and Prior Version Service for the DIGITAL UNIX V4.0 Family and
> > V3.2C-G Family.
> >
> > DIGITAL UNIX V4.0 FAMILY OF RELEASES
> > =====================================================================
> > PRODUCT | STANDARD SUPPORT | PRIOR VERSION/ | PRIOR VERSION/
> > | ENDS | SUSTAINING | BEST ENDEAVOR
> > ========|===================|=======================|================
> > V4.0D | 31-AUG-1999* |YES - ENDS 28-FEB-2001*|Country Specific
> > --------|-------------------|-----------------------|----------------
> > V4.0C | 31-JAN-1999 | NO |Country Specific
> > --------|-------------------|-----------------------|----------------
> > V4.0B | 31-JAN-1999 | NO |Country Specific
> > --------|-------------------|-----------------------|----------------
> > V4.0A | 31-DEC-1997 |YES - ENDS 31-DEC-1998 |Country Specific
> > --------|-------------------|-----------------------|----------------
> > V4.0 | 31-DEC-1997 | NO |Country Specific
> > =====================================================================
> > * ESTIMATED DATE. Actual date will be based upon release of the
> > subsequent version.
> >
> > DIGITAL UNIX V3.2C FAMILY OF RELEASES
> > =====================================================================
> > PRODUCT | STANDARD SUPPORT | PRIOR VERSION/ | PRIOR VERSION/
> > | ENDS | SUSTAINING | BEST ENDEAVOR**
> > ========|===================|=======================|================
> > V3.2G | 01-SEP-1997* |YES - ENDS 31-DEC-1998 |Country Specific
> > --------|-------------------|-----------------------|----------------
> > V3.2F | 01-SEP-1997 | NO |Country Specific
> > --------|-------------------|-----------------------|----------------
> > V3.2E | 01-SEP-1997 | NO |Country Specific
> > --------|-------------------|-----------------------|----------------
> > V3.2D | 01-SEP-1997 | NO |Country Specific
> > --------|-------------------|-----------------------|----------------
> > V3.2C | 01-SEP-1997 | NO |Country Specific
> > =====================================================================
> >
> > ** Best Endeavor is country specific (where available). Please see
> > your country specific SPL for PVS-BE for local availability.
> >
> > Escalation for problem resolution on unsupported versions of DIGITAL
> > UNIX is available from the UNIX Support Engineering Group on an
> > exception basis subject to per problem charges and available expertise.
> >
> >
> > ADDITIONAL INFORMATION:
> >
> > As part of a standard service contract, DIGITAL supports the
> > current version and, for up to twelve months, one previous version
> > of DIGITAL operating systems and layered software.
> >
> > To assure continued support after twelve months, DIGITAL's Prior
> > Version Support Service (PVS) offers two levels of service:
> >
> > o Sustaining Engineering provides full remedial support including
> > escalation to DIGITAL's UNIX Engineering Support Group for problem
> > resolution.
> >
> > o Best Endeavor provides operational and remedial support contingent
> > on available expertise and information.
> ================================================================================
Received on Tue Apr 14 1998 - 12:38:41 NZST