Got a customer experiencing print queue hangs.
Problem is muddled a bit by his setup: HP print spooler is receiving print
request from the DU 4.0E box. Print queue hangs and fills up on the DU side.
He says he has to go to the HP side and issue lpshut/lpsched commands, then
go back to the DU side and issue lpc commands "down" => "up" => "restart" in
order to resume printing.
I'm using the advanced printing software - pdpr etc., so I'm initially not
able to help much.
Q: Normal procedures for diagnosing and resolving print queue hangs?
Q: Any experience/suggestions for the above scenario?
Thanks,
Phillip S Brown
Phillip.brown_at_compaq.com <mailto:Phillip.brown_at_compaq.com>
Received on Tue Aug 10 1999 - 20:08:21 NZST