Thanks for those who responded to my question.
The summary is:
* DSNlink and WIS are actively in use.
* WEBES and it's Compaq Analyze tool might have some limitations in the
current revisions.
* WEBES might be required by Compaq when servers are covered by a service
contract.
* WEBES may be dependent on DSNlink for some communicating hardware error
reports.
* DIA is advantageous from a security standpoint, because an explicit,
dial-up connection must be established.
* DSNlink supports bidirectional communications with Compaq,
either over a dialup modem or the Internet. Compaq often uses it to email
responses to problem reports, for example.
* WIS accesses the same databases as DSNlink. WIS access to the technical
articles and downloads is convenient
* DSNlink is helpful for exchanging e-mail about problems/solutions.
Other Tools:
* Sys_check is recommended.
* DECevent may not know about the latest hardware
* Uerf is not officially supported.
Regarding the problem accessing WIS: The WIS site redirects to another
website which uses
port 9004 -- blocked by our firewall. (The actual WIS site is at:
http://relay.support.compaq.com:9004/)
Robert Aldridge
===========================================================================
ORIGINAL POSTING:
Tru64 Managers:
It's been a while since I've worked with Compaq/Digital support.
Which of the following tools would you recommend for installation? This
site is new to Compaq/Digital support. The equipment is all brand-new, so
no "legacy" equipment to worry about...
1. Web-Based Enterprise Services (WEBES)
2. DSNlink
3. DIA (Dial In Access) - terminal access to support
4. WIS - Web Information and Support - web page to log calls
Web-Based Enterprise Services (WEBES)
includes:
* Common Analysis Engine
* Common information cross-operating system registry
* Distributed messaging service for inter-process communication between tool
services
* Common interface to managed object information
DSNlink
DSNlink is a service tool that allows customers with service contracts to
receive product support electronically from their Customer Support Center.
Using DSNlink, customers submit and
track service requests, copy files, perform searches of technical support
databases, and send mail pertaining to products for which they have service
contracts. Compaq specialists respond electronically to service requests. If
granted permission by the customer, specialists can also log in to the
customer's system to diagnose and correct problems remotely.
DIA (Dial In Access) - terminal access to support
I used this a LONG time ago. (Remember Tymnet?)
WIS - Web Information and Support
The web page always seems to have a "dead" link to the US site
http://www.support.compaq.com/wis/
................
Received on Mon May 07 2001 - 14:54:46 NZST