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Emergency Order Service
A system has gone down that's critical to your organization.
Get the parts you urgently need by calling
the Emergency Order Service.
Shipping Commitments
Shipping commitments will be given only between 8:30 A.M. and
5:00 P.M. (E.S.T.), Monday through Friday!
In the rare event that the part is out of stock, we will recommend
alternative action. For example, we may
suggest calling on Compaq Customer Services onsite
support, or ordering the next highest assembly.
Here's what we need to process your order:
- Device type that is inoperable
- Machine serial number
- Billing, shipping information and stocking location
- Purchase order number
- Tax status
- Insurance by customer or Compaq
- Part number
- Quantity
- Customer's name and phone number
Delivery and Service Fees
For all U.S. emergency orders, charges include current list
price for part(s), and shipping charges.
Other charges may apply in your country.
Restrictions
- Parts limited to those designated as spares defined by Compaq
- Non-U.S. customers contact their local Compaq subsidiary
or Sales office
- No discounts apply
- Parts are not returnable, unless found to be defective.
This service is available to customers who are ordering hardware
maintenance service on Compaq
products that are owned, leased, or resold by the purchaser.
Ordering Information
For the telephone number in your country, please call the Emergency Order
Telephone Number in the
Ordering Information and Telephone Numbers Section of this price catalog.
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