 Configuration Support
Compaq Information
Quick Reference Guide
The Service Quick Reference Guide contains spare part numbers for field replaceable units, as well as technical and support information including memory upgrade charts to assist in the repair and up-keep of your Compaq computer. The Memory Upgrade Charts show the memory configurations for your Compaq computer
Maintenance Product Recommendation Service (MPRS)
Maintenance requirements vary significantly from one customer
to another, and even within one organization from site to site.
Making decisions about the particular products that are needed
can become a complex and confusing task. But with Maintenance
Product Recommendation Service you can get the answers you need,
and it won't cost you a thing! All recommendations are at current
FCO revision level.
Your customized response includes a list of:
Parts
Parts - the modules, subassemblies, and associated kits
needed for on-site repair
Preventive Maintenance Parts - part that require routine
replacement on a scheduled basis. For example, air filters.
Methods & Tools
Tools and Test Equipment - the most commonly used maintenance
aids for both off-line and on-line diagnosis and exercising at
the option level.
Hardware Documentation - associated hardcopy drawings,
manuals and guides for individual options.
Maintenance Documentation Service (MDS) - maintenance documentation
library on the devices services (microfiche or CD-ROM).
Diagnostics - licenses, media kits, and update services.
Please provide us with your system configuration. Our response
listing can be sorted by either option or part number/category
and will optimize sparing by combining redundant spares into a single
requirement.
You will also need to determine the appropriate level of service
required to meet your maintenance objectives. This is expressed
as a percentage of expectancy that a replacement part will be
in stock when a failure occurs.
Choose between:
- 98% (A complete list of recommended parts will be provided)
- 95% (Excludes the least used parts)
- 90% (Minimum level recommended for on-site self-maintenance)
Take advantage of this free service and make sure you have all
the necessary tools for effective maintenance. Call your sales
or service representative or contact us directly.
Ordering Information
Simply call your local Compaq Customer Services Sales Specialist
or you can contact us via the Internet by completing the attached
EMail Form.
If you prefer Fax, our number is 603-884-0120.
You can mail your request to:
MPRS ZK02-2/R94
Compaq Computer Corporation
110 Spit Brook Road
Nashua, NH 03062
Please include the model numbers* (see below) to be spared as well as the desired
level of service (90%, 95%, and/or 98%), we will respond in seven days.
*Model Number, not Model Family, as in the examples below:
| Model Family |
Model Number |
| ProLiant 3000R |
382250-002 |
| DeskPro END |
386182-005 |
| AlphaServer 4000 |
DA-53LED-GB |
| AlphaServer DS20E |
DA-56NRA-EA |
|
