Component Repair provides a money saving alternative to maintaining
your own repair facility. Outsourcing repair activities to Compaq
minimizes your investments - while assuring you state-of-the-art
process and skills. Component Repair ensures timely,
quality repairs of defective
parts for virtually any computer product or peripheral -- from
video terminals to laptops to printers. This highly customized
offering can be tailored to meet your specific business and technical
requirements.
You can turn to Compaq worldwide repair operations for all
your repair activities, or on an as needed basis. Alternatively, you
can rely on proven expertise to help you establish your own
repair facility. Service providers who want to expand their
offerings can draw on vast experience and expertise to create
a full-functional repair organization.
Defective items are repaired or refurbished according to agreed upon
specifications. Once the parts are received at a designated repair
facility, Compaq handles all logistics support, including tracking,
scheduling, and movement of material needed for repair. Repaired
parts are packaged and shipped back to you within a pre-determined timeframe.
Exhaustive testing based on your specifications ensure satisfactory
performance. In addition, Failure Analysis reports will help
identify the cause of the product failures which enables you to make critical
design change decision.
Repair parts can be packaged according to your specifications
and marked with your logo as appropriate.
Material purchases can be handled in one of three ways:
- You consign the material to Compaq
- Compaq purchases material from vendors you designate
- Compaq purchases material from its own sources.
Reports on your repair activities can be custom tailored to your
needs. Information that facilitates warranty tracking can be
provided
on a regular basis.
For more information, contact your local Compaq customer
services sales specialist.
