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Restocking Charges
Policy Statement
Any order for Products or distributed software that is accepted
for return from the customer after shipment, (non-Compaq initiated),
may be subject to a restocking charge of 10% of the List price
of the returned Products to a maximum of $15,000. Customer is
also charged for deinstallation if appropriate.
Guidelines
Restocking charges will be applied to orders meeting the following
criteria:
- Customer did not request cancellation or reschedule prior
to acknowledged ship date,
- Customer returns product when product was shipped on or after
acknowledged shipped date,
- Total value of the returned Products or distributed software
is $25,000 (List price or greater. Charges may be applied for
a lesser amount on Compaq Sales Manager approval.
Federal Government Applicability
Not applicable to GSA or Postal BOA contracts. Not applicable
to the Federal Government in direct business situations; may be
applicable to indirect business situation (prime contractors)
if defined in the terms and conditions of the specific contract.
Compaq Assisted Services would like to hear from you! We'll do our best to answer your question or put you in touch with an
individual who can help you. No question is too trivial. Customer success is our priority.
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