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Self-Maintenance Engineering Changes
(Field Change Orders)
The non-contract/non-warranty customer will be charged for all
FCO kits with the exception of the "S" coded Product
Safety FCOs. The matrix below summarized the material charging
for each code.
| S |
Compaq pays for the FCO material
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| O,F |
Customer pays DECmailers/Factory Repair Cost Recovery
price for Exchange, Parts Price for purchase |
| I |
Customer pays DECmailer/Factory Repair Price for Exchange. |
FCO Category and Description
| S |
PRODUCT SAFETY - A FCO issued to reduce or eliminate a
potential risk of a personal injury or substantial
property damage. |
| O |
PRODUCT OPERATION - A FCO issued to reduce or eliminate
an imminent risk of significant product degradation and/or
abnormal failure(s). |
| F |
PRODUCT FUNCTIONALITY - A FCO issued to reduce or
eliminate the risk of loss or degradation of a specific function
within a product, or to restore a product to its
original level of functionality or performance. |
| I |
PRODUCT IMPROVEMENT - A FCO issued to make a product
compliant with new Compaq and/or industry standards, or
to expand product compatibility. |
Material Ordering
All FCOs should be ordered through the Parts Exchange Unit. For ordering
information, please call the Parts Exchange Telephone Number in the
Ordering Information and Telephone Numbers
Section.
Compaq Assisted Services would like to hear from you! We'll do our best to answer your question or put you in touch with an
individual who can help you. No question is too trivial. Customer success is our priority.
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