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Compaq Level II Technical Support
Fast, convenient hardware support for business-critical environments
Level II Technical Support provides direct access to Level II technical support engineers at the Compaq Customer Support Center to support your engineers when they need help with difficult support challenges.
The service includes support for an extensive list of Compaq and third-party products. Customer Support Engineers provide information and support in a wide range of areas, including:
- Product usage questions
- Specific component functions
- Additional documentation referrals
- Documentation information and interpretation
- Product error code clarification and interpretation
- Configuration, diagnostics, and other corrective procedures
Level II Technical Support at a Glance
Features
- Provides high-level support to business-critical environments
- Direct telephone access to the Compaq Customer Support Center
- Hardware support provided on a flexible-payment basis
- Available for a full range of Compaq and third party products
- Support engineer provides continuous effort until problem is resolved
Benefits
- Fast, expert response - Support requests handled promptly by the Compaq Customer Support Center.
- Convenient assistance from one source - Support available through one toll-free telephone number, 24x7, 365 days a year.
- Comprehensive hardware support - Assistance available for a wide variety of products and a full range of support issues.
- Specifically for business-critical environments - Access to a highly-trained support engineer who works with you until a solution is reached.
For more information
For more specific information contact your Compaq Sales Account Manager or refer to the Compaq Partner Network: http://cpn.compaq.com/. For Canadian-specific information refer to http://www.compaq.ca/services
Compaq Assisted Services would like to hear from you! We'll do our best to answer your question or put you in touch with an
individual who can help you. No question is too trivial. Customer success is our priority.
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