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Compaq On-Site Backup Support The ultimate in backup support On-Site Backup Support brings the expertise of highly trained Compaq engineers to the site to work closely with your own personnel on difficult repair assignments. Our engineers assist in both diagnosing and repairing problems and will stay with you until the call is closed. On-Site Backup Support at a glance Features Expert on-site support from highly trained Compaq engineers Engineers provide both diagnostic and repair assistance Four-hour and two-hour response available within 25 miles (U.S.) or 80 kilometers (Canada) of a Compaq designated service location. Designed for Compaq Authorized Service Providers, System Service Providers, and large enterprise self-maintenance organizations Billed as a per-event fee, plus standard time and materials for Compaq Service Providers Billed on a yearly basis for each server for participants in the Compaq Self-Maintainer Program, which provides base-level access to parts, technical support, tools and information. Benefits Minimizes downtime - Fast response and expert support ensure your ability to meet the needs of business-critical environments Provides access to the best in support - Service provided by highly trained Compaq engineers who take pride in providing fast, expert solutions Offers impressive flexibility - Services are provided on a per-call basis only when and if you need them. Two committed response times let you choose the best match for each event Provides a highly affordable approach to adding capabilities - You get expert, proven support and technical expertise whenever you need it, without adding to headcount or making a major investment in building your own infrastructure Builds credibility - Helps establish you as a service provider who delivers results For more information For more specific information contact your Compaq Sales Account Manager or refer to the Compaq Partner Network: http://cpn.compaq.com/. For Canadian-specific information refer to http://www.compaq.ca/services

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