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Compaq Spare Parts Depot Program
A fast, convenient way to get parts for critical systems
The Spare Parts Depot Program provides direct access to one of the many Compaq Spare Parts Depots in the United States and Canada. It is available for Compaq servers and workstations which have been registered for the program.
Once the Compaq product is registered, the Program helps ensure that:
- Parts will always be available at the Depots to support your maintenance service efforts
- You will be able to access the Depots whenever the need arises - 24 hours/day, 7 days/week
- Parts will be quickly available, either through four-hour delivery service to a location you specify or one-hour pick-up service from the time of the initial request*
You increase your service delivery capabilities and enhance your reputation as a service delivery organization without incurring the costs associated with procuring, warehousing, and managing spare parts.
Spare Parts Depot Program at a glance
Program Features:
- 7 X 24 parts availability
- Applies to the following Compaq products through the fifth year of product life:
- Enterprise Servers
- Departmental Servers
- Workgroup Servers/Sub-systems
- Compaq ProSignia series
- Workstations
- Delivery of parts within four hours of initial request if registered system is within 90 miles of depot in the U.S., or 80 kilometers in Canada.
- Parts available for pick-up within one hour of initial call.* Depot pick-up windows open 24 hours a day
- Emergency access to Depot available for non-registered systems and workstations for an additional fee
- Designed to meet the needs of business-critical systems/environments
Program Benefits
- Fast, convenient parts access - Get the parts you need anytime around the clock with fast delivery or even faster pick-up availability
- Affordable - Enhances your service delivery capabilities without the capital investment required to create or build up your own spares inventory
- Reduced downtime, enhanced satisfaction - Saves valuable time in the repair of critical systems, resulting in enhanced satisfaction with the services you deliver
- Expert, reliable service - Compaq distribution capability ensures you'll always have the parts you need
- Easy to order and register - Advanced on-line tool for U.S. users, Compaq Services Network (CSN), speeds administrative tasks and also provides a full array of valuable reporting functions to help you manage your business processes
For more specific information contact your Compaq Sales Account Manager or refer to the Compaq Partner Network: http://cpn.compaq.com/. For Canadian-specific information refer to http://www.compaq.ca/services
*Some restrictions and exclusions apply. In the U.S. please consult CPN for ZIP codes covered within four hours. In Canada please refer to the Spares Depot Designated Locations Matrix at http://www.compaq.ca/ to determine depot proximity and available response time. In Canada, parts are available for one-hour pickup only during normal business hours.
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