All-
While talking with an engineer at Digital's CSC I inquired if there was an
email address or other convenient way to report *minor* problems and give
other feedback to Digital that doesn't require opening a software support call.
I had noticed a couple errors in the man page for the `logger' command under
3.2c and wanted to report them so that it would be fixed in a future release
of Digital Unix. The problem was minor enough that I didn't really want to
go through the hassle of opening a support call.
The engineer suggested that I make use of DSNLink, which I had heard of
but didn't really know anything about. The level of support that we have
purchased for our Alphas means I could make use of DSNLink if I were so
inclined, so I did some more checking on it.
At this point I have been faxed a large and somewhat frightening looking
document that my boss must sign and fax back before we will be able to get
the DSNLink software for our systems. We haven't signed yet (and may not)
because of the legal language in the "DSNLink Application form". It appears
to my untrained eye that our rights to complain about/be upset with any
future support problems we might have with Digital would be severely curtailed
if we were to sign this document.
I'm interested in comments and horror/success stories other people may have
regarding DSNLink, assuming that anyone who has signed the document dares to
relate any information (item 3 on page 5 of the agreement expressly prohibits
you from "...including any defamatory or trade libelous statements in its
on-line correspondence.") regarding DSNLink. I'm not asking anyone to
divulge information that may break the terms of their contract, but any
opinions you can give me regarding the relative merits of DSNLink would be
highly appreciated.
As a side note, even if we were to sign the agreement and make use of DSNLink,
it's not at all clear to me that it would make it possible to easily report
minor problems as was my original intent. Anyone know of any other way to
accomplish what I'm after? Something like an email address of
`minor-bugs_at_alf.dec.com' that could be used to report problems would be ideal...
Tim
--
Tim Mooney mooney_at_toons.cc.ndsu.NoDak.edu
Information Technology Services (701) 231-1076 (Voice)
Room 242-J6, IACC Bldg. (701) 231-8541 (FAX)
North Dakota State University, Fargo, ND 58105
Received on Tue May 14 1996 - 01:15:48 NZST