We are investigating options for upgrading our DEC software support contract
from the standard 'Warranty' (or DECservice or whatever it's called) to one
of the 'premium' offerings from Digital. Does anyone have comments (based
on experience) on either DEC's "Silver" or "Gold" software support contracts?
I'm looking for information about how often one does/doesn't reach a technical
specialist on the first try, how long it takes for a call-back, average time
for problem resolution,etc. I will summarize. Jeff Beck
Received on Thu Sep 19 1996 - 21:23:36 NZST