Did anyone else on this list who uses Legato's Networker software hear the
news? Compaq has reversed its decision to divest itself of NSR support for
those who subscribe to a Compaq support contract. In my humble opinion,
this is very good news! What do you think?
Here's the announcement from Legato that I received today:
---------- Forwarded message ----------
Date: Thu, 09 Sep 1999 13:23:51 -0400
From: Mark Osgood <mosgood_at_Legato.COM>
To: stan_at_temple.edu
Subject: Legato Information
Stan,
Here is the information on the Service agreement between Compaq and
Legato. Have a great vacation.
Dear NetWorker Product Services Customer:
Compaq Customer Services is pleased to inform you that Compaq will continue
to support the NetWorker suite of products. Remedial support, rights to
new versions, and software updates will be available from Compaq Customer
Services for the following NetWorker products:
ü NetWorker for Tru64 Unix and all optional features
ü NetWorker for NT and all optional features
ü NetWorker BusinesSuite Module for SAP R/3 on Oracle for Unix and NT
ü NetWorker BusinesSuite Module for Oracle for Tru64 Unix and NT
ü NetWorker BusinesSuite Module for NT Exchange
ü NetWorker BusinesSuite Module for Microsoft SQL Server for Unix and NT
ü NetWorker Unix Client, NetWorker PC Client, NetWare Client,
NetWorker NT client, NetWorker Mac Client, and NetWorker Multi Client
Compaq Customer Services is committed to offering customer services for
your current NetWorker products, as well as those that you purchase from
Legato in the future. You can continue to rely on Compaq as your source
for telephone support, rights to new versions, and software updates for
NetWorker.
To ensure your satisfaction with the services for your NetWorker products
the following changes have been instituted:
Ø NetWorker software product updates and temporary enablers for all
products with rights contracts will be shipped to you directly from
Legato. Temporary enablers are active for 45 days.
Ø NetWorker permanent product license enablers will be provided
directly from Legato.
Contact your Compaq Customer Services Sales Representative, Authorized
Compaq Partner, Compaq Products and Services Information Center at
1-800-289-9052, or Legato’s Compaq Business Unit at
compaqanswers_at_legato.com for any questions you may have in regards to this
notification.
Sincerely,
Compaq Computer Corporation
*********************************************************************
Mark A. Osgood
Northeast Territory Manager
Legato Systems, Inc.
Compaq Business Unit
PH: 408-530-3111
FX: 408-530-3226
mosgood_at_legato.com
CBU Main#: 408-530-3296
www.legato.com/compaqanswers/
Received on Thu Sep 09 1999 - 17:50:13 NZST