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North America  Compaq  Assisted Services   CAS Solution Description: COMPAQ Hardware Backup Support (C-HBS) is a comprehensive on/off-site hardware support program for Self-Maintenance customers who maintain application environments in which there is a very low tolerance for system downtime. Level 2 hardware technical phone support is provided in addition to a provision for four-hour onsite backup support for self-maintainers who experience difficulty executing a product repair and require COMPAQ expertise quickly. Additionally, this service provides accounts with a direct relationship with COMPAQ for the purchase of parts, exchange replacement of defective parts, and provides labor reimbursement for in-warranty repair. General Information: Sales Information Sheet: There is one sheet that covers the 3 Compaq-branded added-value self-maintenance solutions (Hardware Backup Support, Parts Exchange Contract, and Critical Care Partnership.) Service Description Terms and Conditions Standard NA Customer Services T&Cs apply, and are included in the application kit below. Pricing: Term pricing is a percentage of reference price (BMC.) Applicable event prices and discounts are described in the Service Description & the EAS/PAS price & supported products list. Application Kit or Forms: There is one application kit for all the Compaq branded self maintenance programs (Self Maintainer, CCP, HBS, & PEC) Welcome Kit: At the time of authorization, new Self Maintainers are sent some standard Q's&A's and a copy of the Self Maintainer How to Do Business With Compaq Customer Service Book. A Sales Order is entered for the Tools & Information Kit. TOOLS & INFORMATION KIT : Includes all the deliverables that are sent to Self Maintainers throughout the year. It includes their annual subscription to QuickFind (which is delivered monthly), the QRG's (quarterly), Advisories/Bulletins (as needed), Product Announcements (as needed), and the Self Maintainer Welcome Kit. SELF MAINTAINER WELCOME KIT Contains: Welcome Letter Latest version of the QRG Parts Exchange/Warranty Reimbursement Form Compaq System Confirguration Utility Diskettes Server Diagnostics Diskette Compaq Setup for Workstations Diskette   Personal Computer Diagnostics Diskette Computer Setup Diskettes Program License Agreement for above diskettes Self Maintainer How to do Business with Compaq Customer Service book.   Return to North America CAS Solutions

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