| Technician's Tool Box |
Compaq Digital |
Comprehensive
maintenance and product info on CD-ROMs. |
PAS EAS |
| On-Site Parts |
Compaq Digital |
Selected
parts are placed (in reserve) at designated sites, Includes (optional)
parts exchange contract & spares consulting
|
PAS EAS |
| Spare Parts Depot |
Compaq |
Allows
all Authorized Service Providers (ASPs), System Service Providers (SSPs)
and Self Maintainers access to all depots located in major metropolitan
areas in the U.S. The depots inventory critical spare parts for Compaq
servers and workstations for availability within 4-Hours of placing an
order. |
PAS EAS |
| Upgrade
Exchange |
Compaq Digital |
Memory, Printers, Monitors, More ... |
PAS EAS |
| Self Maintainer |
Compaq |
Support
program for self-maintainers. Provides
warranty parts, parts exchange, &
warranty labor reimbursement |
EAS |
| Critical Care
Partnership (Compaq) |
Compaq |
Compaqs
most comprehensive support program, designed for customers who maintain
business-critical application environments in which there is very little
tolerance for system downtime. Customers receive unlimited parts exchanges
and hardware telephone support on a contract basis.
|
EAS |
| Parts Exchange
Contract |
Compaq |
Unlimited
advanced exchange parts contract |
EAS |
| Hardware Backup Support |
Compaq |
Unlimited
access to Level 2 information resources; 4 or 2 hr onsite backup |
EAS |
| Critical Care Partnership
(Digital) |
Digital |
Compaqs
most comprehensive support program, designed for customers who maintain
business-critical application environments in which there is very little
tolerance for system downtime. Customers receive extensive technical
services, unlimited parts exchanges, the highest discount on parts, and
hardware telephone support on a contract basis.
Customers are also eligible to purchase Recover-All Service. |
EAS |
| CCP Parts Exchange |
Digital |
Unlimited
advanced exchange parts contract |
EAS |
| CCP Technical
Support |
Digital |
Unlimited
access to Level 2 information resources; 4 or 2 hr onsite backup |
EAS |
| Material
Support |
Digital |
Designed
for customers who need access to basic Parts and Parts Exchange services,
but rarely require other support services.
It includes attractive discounts and prepaid freight for new and
exchanged parts. |
EAS |
| Shared
Maintenance |
Digital |
Designed
for customers who operate a Technical Assistance Center (TAC) or Help Desk
and need technical support services in addition to basic Parts and Parts
Exchange.
Cost efficiency is of primary importance to these customers so
Shared Maintenance provides technical support on a per-event basis.
It also offers higher discounts on Parts and per event Parts
Exchange services |
EAS |
| Level II Technical Support |
Compaq |
Per-event
Access to Level 2 information resources (incidents) |
PAS |
| Authorized Service Provider |
Compaq Digital |
Support
program for authorized service providers. Provides warranty parts, parts
exchange, and warranty labor reimbursement |
PAS |
| Authorized
Campus Service Provider (ACSP) |
Compaq
Digital |
The
Authorized Campus Service Provider (ACSP) Program is designed for Compaq
Campus Resellers (CCRs) that have service delivery capabilities to perform
warranty and remedial maintenance services on Compaq commercial desktop
and portable products. These
partners are authorized to deliver Compaq warranty and value-add services. |
EAS |
| Spares
Recovery Service |
Compaq Digital
|
1. Consulting
2. Recovery or disposal of spare parts |
PAS EAS |
| Tandem
Services |
Tandem
(TBU) |
Compaq offers
comprehensive support services for Himalaya and Integrity systems. These
support services, along with online support tools are designed for
customers who maintain business-critical application environments where
downtime cannot be tolerated. For self-maintenance, parts, or other
support services, contact your Compaq services account representative. |
EAS |
