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North
America
Compaq Assisted
Services |
CAS Solutions
Critical
Care Partnership - Technical Support (Digital-branded)
Description:
The
Critical Care Partnership Technical Support Only provides Self-maintenance
Customers unlimited direct access to material and information deliverables
consisting of immediate access to level 2 technical support and remote
diagnostic technology. Additionally this service provides per event (unplanned) deliverables
consisting of parts purchase, technical information products and backup onsite
hardware maintenance.
General Information:
- Presentation: Presented at DECUS in 1996, this
traces the development of the self-maintenance market, reasons customers engage
in self-maintenance, and positions the SMI solutions.
- Sales Information
Sheet:This
info sheet covers the Full CCP program, as well as its two components (Parts
Exchange Contract & Hardware Technical Assistance Center Support.)
Service Description
Terms
and Conditions:
NACS standard T&Cs apply.
Pricing: Term pricing is a
percentage of reference price (BMC.) Applicable event prices and discounts are
described in the Service Description.
Application Kit or Forms:
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Quote request form:
There is one universal quote form for the entire
suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.)
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Application Form:
There is one universal application form for the
entire suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.
Welcome Kit: An introductory welcome
letter, and a document that instructs the customer how
to engage us for service and support on their agreement. This addresses the
entire suite of Digital-branded SMI solutions.
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