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North America  Compaq  Assisted Services   CAS Solutions Self Maintainer Description: The COMPAQ Self Maintainer Program is designed for accounts that have invested in the people and infrastructure necessary to provide effective self-support on COMPAQ-Branded Intel Processor-based Equipment, which are either in warranty or out of warranty. This program provides accounts with a direct relationship with COMPAQ for the purchase of parts, exchange replacement of defective parts, and provides labor reimbursement for in-warranty repair. The Program offers a menu of services, and options to support Customers cost-sensitive self-maintenance strategies. General Information: Presentation Pay For Performance Guide: Self Maintainer includes PFP criteria for warranty labor reimbursement. Sales Information Sheet:  ACT training & certification: This link to Compaq.com has the ACT program guide, class locations, schedules, costs and more. Service Description Pricing: There is an annual fee for the maintenance tools kit. Parts purchases are at dealer  price. Warranty parts exchange have no charge. Out of warranty parts are exchanged at dealer repair price. Compaq pays shipping both ways. Customer is responsible for expedited shipping alternatives. See the Service Description for additional details. Terms and Conditions:  This document is included in the Application Kit. (note: the Spare Parts Purchase Agreement was replaced by standard Customer Service T&C's 12/00) Application Kit or Forms: This application kit is for Self Maintainer and the 3 value-added term solutions for self-maintenance customers (CCP, PEC & HBS) Welcome Kit: At the time of authorization, new Self Maintainers are sent some standard Q's&A's and a copy of the Self Maintainer How to Do Business With Compaq Customer Service Book. A Sales Order is entered for the Tools & Information Kit. TOOLS & INFORMATION KIT : Includes all the deliverables that are sent to Self Maintainers throughout the year. It includes their annual subscription to QuickFind (which is delivered monthly), the QRG's (quarterly), Advisories/Bulletins (as needed), Product Announcements (as needed), and the Self Maintainer Welcome Kit. SELF MAINTAINER WELCOME KIT Contains: Welcome Letter Latest version of the QRG Parts Exchange/Warranty Reimbursement Form Compaq System Confirguration Utility Diskettes Server Diagnostics Diskette Compaq Setup for Workstations Diskette   Personal Computer Diagnostics Diskette Computer Setup Diskettes Program License Agreement for above diskettes Self Maintainer How to do Business with Compaq Customer Service book. Return to North America CAS Solutions

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