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North
America
Compaq Assisted Services |
CAS Solutions
Critical
Care Partnership - Parts Exchange (Digital-branded)
Description:
The
Critical Care Partnership PEC provides self-maintenance Customers unlimited
direct access to material deliverables consisting of advance part exchange.
Additionally this service provides per event (unplanned) deliverables
consisting of parts purchase, technical information products and backup onsite
hardware maintenance.
General Information:
- Presentation: Presented at DECUS in 1996, this
traces the development of the self-maintenance market, reasons customers engage
in self-maintenance, and positions the SMI solutions.
- Sales Information
Sheet:This
info sheet covers the Full CCP program, as well as its two components (Parts Exchange Contract & Hardware
Technical Assistance Center Support.)
Service Description
Terms
and Conditions:
NACS standard T&Cs apply.
Pricing: Term pricing is a
percentage of reference price (BMC.) Applicable event prices and discounts are
described in the Service Description.
Application Kit or Forms:
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Quote request form:
There is one universal quote form for the entire
suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.)
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Application Form:
There is one universal application form for the
entire suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.)
Welcome Kit: An introductory welcome
letter, and a document that instructs the customer how
to engage us for service and support on their agreement. This addresses the
entire suite of Digital-branded SMI solutions.
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