North
America
Compaq Assisted
Services
|
CAS
Solution:
Parts
Exchange Contract (Compaq-branded)
Description:
COMPAQ Parts Exchange Contract (C-PEC) is an off-site
hardware support program for Self-Maintenance Customers that have invested in
the people and infrastructure necessary to provide effective self-support on
eligible ProSignia and ProLiant Servers. C-PEC
delivers unlimited Advanced Exchange Service for eligible Equipment covered by
the C-PEC Agreement. In addition,
accounts are provided with a direct relationship with COMPAQ for the purchase of
parts, exchange replacement of defective parts for other devices not listed on
the Agreement, and provides labor reimbursement for in-warranty repair for
COMPAQ-Branded Intel Processor-based Equipment.
General Information:
Service
Description
Terms
and Conditions Standard NA
Customer Services T&Cs apply, and are included
in the application kit below.
Pricing: Term
pricing is a percentage of reference price (BMC.) Applicable event prices and
discounts are described in the Service Description & the EAS/PAS
price & supported products list.
Application
Kit or Forms: There is one application kit for all the Compaq
branded self maintenance programs (Self Maintainer, CCP,
HBS, & PEC)
Welcome Kit:
TOOLS & INFORMATION KIT
: Includes all the deliverables that are sent to Self
Maintainers throughout the year. It
includes their annual subscription to QuickFind (which is delivered monthly),
the QRG's (quarterly), Advisories/Bulletins (as needed), Product Announcements
(as needed), and the Self Maintainer
Welcome Kit.
SELF MAINTAINER
WELCOME KIT
Contains:
-
Welcome
Letter
-
Latest version of the QRG
-
Parts Exchange/Warranty Reimbursement Form
-
Compaq System Confirguration Utility Diskettes
-
Server Diagnostics Diskette
-
Compaq Setup for Workstations Diskette
-
Personal
Computer Diagnostics Diskette
-
Computer Setup Diskettes
-
Program License Agreement for above diskettes
-
Self Maintainer How
to do Business with Compaq Customer Service book.