North
America
Compaq Assisted
Services
|
CAS Solutions
Material
Support Program (Digital branded)
Description:
A basic Parts and Parts Exchange service that combines
high availability with attractive discounts and prepaid freight, Material
Support provides Parts and Parts Exchange services for customers who do not need
telephone support, diagnostic tools or other self-maintenance services.
General Information:
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Presentation: Presented at DECUS in 1996, this
traces the development of the self-maintenance market, reasons customers
engage in self-maintenance, and positions the SMI
solutions.
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Sales
Information Sheet: This info sheet is specific
to the Material Support Program.
Service
Description
Terms
and Conditions: Standard NACS T&Cs apply.
Pricing: Term pricing is a
percentage of reference price (BMC.) Applicable event prices and discounts are
described in the Service Description.
Application Kit or Forms:
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Quote request form:There is one universal quote form for the
entire suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.)
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Application Form:
There is one universal application form for the
entire suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.)
Welcome Kit: An introductory welcome
letter, and a document that instructs the customer how
to engage us for service and support on their agreement. This addresses the
entire suite of Digital-branded SMI solutions. |