North
America
Compaq Assisted
Services
|
CAS Solutions
Shared
Maintenance Program (Digital-branded)
Description:
A midrange self-maintenance service that helps customers with
internal hardware maintenance operations reduce service costs, the Shared
Maintenance Program assures high availability of Parts, Parts Exchange, and
backup technical support to customers maintaining computing environments in
which there is some tolerance for downtime.
General Information:
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Presentation: Presented at DECUS in 1996, this
traces the development of the self-maintenance market, reasons customers
engage in self-maintenance, and positions the SMI
solutions.
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Sales
Information Sheet: This info sheet is specific
to the Shared Maintenance Program.
Service
Description
Terms
and Conditions:
Standard NACS T&Cs apply.
Pricing: Term pricing is a
percentage of reference price (BMC.) Applicable event prices and discounts are
described in the Service Description.
Application Kit or Forms:
There is one universal quote form for the entire
suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term solutions.)
Application Form:
There is one universal application form for the
entire suite of Digital-branded self-maintenance solutions
(Material Support, Shared Maintenance, and the 3 CCP term
solutions.)
Welcome Kit: An introductory
welcome
letter, and a document that instructs the customer how
to engage us for service and support on their agreement. This addresses the
entire suite of Digital-branded SMI solutions.
